IT Support Technician, Level 1-2 – Google Workspace
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Job Description
Remote IT Support Technician managing Google Workspace administration and Level 1–2 end-user support. Troubleshooting accounts, applications, devices, connectivity, and security issues.
Responsibilities:
- Provide Level 1–2 support for Google Workspace and end-user IT issues
- Manage Google Workspace users, groups, permissions, and organizational settings
- Troubleshoot Gmail, Drive, Calendar, Meet, Docs, Sheets, and related applications
- Manage user onboarding, offboarding, account access, and data transfers
- Resolve login, password, email delivery, file-sharing, and synchronization issues
- Assist with security settings, two-step verification, and suspicious activity investigations
- Support shared drives, external sharing, storage, and collaboration
- Troubleshoot computers, browsers, software, printers, and connectivity
- Manage support tickets, prioritize requests, and document resolutions
- Maintain IT documentation, procedures, and knowledge-base articles
- Guide users on Workspace features and best practices
- Identify recurring issues, recommend improvements, and escalate complex problems
- Perform other duties related to the position as assigned
Requirements:
- Proficient level of English (written and spoken)
- Experience in IT support or Google Workspace administration
- Hands-on experience administering Google Workspace through the Admin console
- Knowledge of Gmail, Drive, Calendar, Meet, Docs, Sheets, users, groups, and permissions
- Experience with account setup, onboarding/offboarding, access management, and password troubleshooting
- Understanding of Google Workspace security, two-step verification, and access controls
- Familiarity with Windows or macOS, software installation, and common technical issues
- Knowledge of networking, including Wi-Fi, DNS, VPNs, and internet connectivity
- Familiarity with ticketing systems and remote support tools
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to work U.S. EST (New York) business hours and adapt to business needs
- Able to undergo a background check
- Reliable Windows 10+ computer, two monitors, and high-speed internet
- Reliable backup power source for uninterrupted work during outages
- Professional home workstation capable of supporting uninterrupted remote work
- Strong troubleshooting, analytical, problem-solving, organizational, multitasking, and attention-to-detail skills
- Google Workspace or relevant IT certifications are a plus, but not required
Benefits:
- 100% remote work
- Great work environment with potential for growth
- Long-term opportunity
- Full-time position with 40 hours weekly
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