ITIL Automation – Orchestration Engineer
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Job Description
ITIL Automation / Orchestration Engineer streamlining service delivery across ITSM platforms. Designing automations and building orchestration workflows for Defense programs.
Responsibilities:
- streamline and modernize service delivery across ITSM platforms
- design automations, integrate systems, and build orchestration workflows that accelerate mission outcomes and reduce operational friction across Defense programs
- Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.)
- Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines
- Develop reusable automations that reduce toil and improve service quality across the enterprise
- Collaborate with service owners to translate ITIL processes into actionable automated workflows
- Implement orchestration that connects infrastructure, applications, and support systems
- Contribute to broader modernization initiatives by standardizing automation best practices
Requirements:
- 8 + years of related experience
- US Citizenship Required
- Strong experience with ITSM platforms (ServiceNow preferred)
- Hands‑on experience building automations, REST integrations, and workflow orchestration
- Solid understanding of ITIL processes and service management fundamentals
- Strong scripting skills (Python, JavaScript, PowerShell)
- Experience integrating cloud platforms, monitoring tools, and CI/CD systems
- Ability to work across teams to define automation needs and deliver practical solutions
- Candidate must possess active SECRET clearance, and the ability to obtain TOP SECRET/SCI.
- Batchelors and 8 years of progressive work experience.
Benefits:
- medical plan options, some with Health Savings Accounts
- dental plan options
- vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- additional 10 paid holidays per year
- Paid Family Leave program providing a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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