Japanese/English Customer Support Agent
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Job Description
Customer Support Agent serving gaming, e-commerce, and tech clients remotely in Japan. Troubleshooting customer issues through email, chat, social media, and phone in Japanese and English.
Responsibilities:
- Provide customer service for multinational consumer electronics and e-commerce companies
- Communicate with customers via email, live chat, social media, and phone
- Calmly troubleshoot customer issues and assist customers when they need help
- Participate in assisted training to develop and improve customer-support skills
- Support clients and their customers as part of a large international team
Requirements:
- Advanced-level Japanese and English
- Interest in e-commerce, consumer electronics, and customer satisfaction
- Openness to working with new technologies and products
- Fast learner who takes initiative and excels at troubleshooting
- Dedicated quiet workspace within the residence
- Minimum internet speed of 15 Mb/s download and 15 Mb/s upload
- International latency below 120 ms
- Minimum 8 GB RAM
- Windows 11 (all editions except Windows S Mode) or macOS 13.0 or newer
- Intel Core i5-8260U or better
- Integrated graphics card
- Smartphone usable for two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer
- Customer service experience is optional
Benefits:
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages
- Innovative digital tools and comprehensive training, with access to an online training-course library
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-led communities
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