Jira Administrator – Agile Advisor
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Job Description
Jira Administrator & Agile Advisor optimizing workflows and driving efficiency for TELUS Digital teams with Agile practices. Enhancing Jira usage to support customer experience through innovative solutions.
Responsibilities:
- Customization & Configuration: Act as the primary point of contact for team-specific Jira requests. This includes creating and managing custom projects, issue types, fields, workflows, and screens.
- Agile Consulting: Advise teams on how to best structure their boards (Scrum vs. Kanban) based on their specific delivery style.
- Metric Stewardship: Guide teams on tracking and interpreting standard Agile metrics to improve predictability and performance.
- User Support & Training: Troubleshoot access issues, provide "how-to" guidance for new users, and maintain internal documentation on Jira best practices.
- System Health: Manage global settings, scheme associations, and marketplace plugins while ensuring the instance remains clean and performant.
Requirements:
- Jira Expertise: Proven experience in Jira Software administration (Cloud or Data Center), including complex workflow transitions and validator/condition logic.
- Agile Proficiency: Deep understanding of Scrum and Kanban ceremonies and artifacts.
- Analytical Mindset: Ability to configure and explain the value of: Velocity Charts and Burn-down/up Charts (for Scrum). Cumulative Flow Diagrams (CFD) and Cycle/Lead Time (for Kanban).
- Communication: Exceptional ability to translate a team's messy "pain points" into a streamlined technical solution.
- Great to have: Experience with JIRA Cloud.
- Knowledge of Atlassian Intelligence features or automation rules.
- Atlassian Certified Professional (ACP) certification.
Benefits:
- Budget for professional growth (certifications)
- Schedule flexibility.
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