Junior Business Analyst

Posted 21ds ago

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Junior Business Analyst at Mako, a fintech firm. Bridging sales and implementation phases while documenting technical requirements.

Supporting (and eventually leading) Business Process Reviews (BPRs) with clients to map their current workflows ("As-Is") against Mako’s platform capabilities ("To-Be")
Acting as the bridge between Sales/Proposal and the Implementation phase to ensure no requirements are lost in transition
Assessing, researching, analyzing and documenting sponsor/stakeholder needs
Translate client business needs into clear, technical requirements that the Solutions Engineering and Product teams can execute without ambiguity
Identify and document where client needs differ from standard product capabilities, proposing creative workarounds or identifying items for custom development
Building relationships and supporting client discussions by taking meticulous notes, tracking action items, and ensuring no detail is lost in transition
Developing process maps, data flow diagrams, and requirement traceability matrices that serve as the “Source of Truth” for the project team
Drafting Statements of Work (SOW): Owning the initial drafting and refinement of SOWs
Collaborate with Solutions Engineers, product, and engineers to validate requirements, estimate effort, and confirm technical viability

Bachelor’s degree with a specialization in Business, Finance, Engineering, Math or Sciences
Experience in the wealth management or banking industry is an asset
Experience in identifying and assessing key business processes
Well-versed with Agile methodology (Scrum) and Jira
Business Analyst designation – would be an asset
Knowledgeable in business process modelling, process mapping
Strong written and verbal communication skills
Advanced facilitation and presentation skills
Ability to work independently while being in a team environment
Strong analytical and problem-solving skills
Creative thinking with the capacity to manage priorities and problem-solve
Highly organized with strong time management skills, ability to handle multiple concurrent activities, and to work successfully under pressure
Advanced ability to resolve minor conflicts/issues using different tactics prior to escalation.