Junior Support Analyst
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Job Description
Analista de Suporte Jr prestando suporte técnico de primeiro nível a sistemas e serviços digitais na Spassu. Registrando incidentes, apoiando testes e atualizando documentação técnica.
Responsibilities:
- Provide first-level technical support for implemented systems and digital services
- Log, classify, and track incidents and service requests according to defined SLAs
- Support functional testing and validation of fixes
- Assist in updating technical documentation and the knowledge base
- Assist internal users with the use of developed systems
- Escalate incidents to higher support levels when necessary
Requirements:
- Technical qualification or ongoing higher education in Information Technology or a related field
- Preferred experience: 2 years in related activities
- Basic knowledge of web systems, databases, and networking
- Familiarity with ITIL or incident management processes
- Experience with ticketing/Service Desk tools
Benefits:
- Health insurance
- Dental plan
- Life insurance
- Meal or food allowance
- Transportation allowance
- WellHub Gympass
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