Controls Support Technician, PLC – 2nd Shift
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Job Description
Remote PLC controls technician supporting BW Converting’s packaging and converting machinery customers. Troubleshooting equipment, programming systems, and resolving second-shift service requests.
Responsibilities:
- Serve as the primary point of contact for incoming customer requests during second shift
- Triage calls, route parts inquiries, escalate issues to the next shift, and provide direct technical support
- Communicate with customers to understand and resolve equipment issues
- Respond urgently to unplanned customer issues and provide breakdown support for component replacements, including HMIs, drives and PLCs
- Provide support for on-the-go programming changes with minimal supervision
- VPN into customer machines remotely to troubleshoot PLCs, drives and devices
- Document customer issues and resolutions in the asset management system
- Use the ERP system to find parts and arrange shipment to customers outside normal business hours
- Use controls and process expertise to support the team and customers
- Review customer data, react to alarms, investigate downtime, and provide productivity and efficiency recommendations
- Identify continuous improvement opportunities and support measurable process improvements
- Communicate with product line engineering by recommending machine changes and conveying customer feedback
- Evaluate, implement and test new technology
- Create and sustain a safe work environment
- Perform other duties as assigned
Requirements:
- A two-year associate degree in electro-mechanical, electrical design, or a related field and five years of machine troubleshooting experience, or a high school diploma and seven years of machine troubleshooting experience
- Expert in controls and machine processes for print equipment
- Knowledge of flexographic printing presses is a plus but not a requirement
- Proficient in Rockwell and Indramat software
- Knowledgeable in Rockwell and Indramat hardware
- Strong technical and troubleshooting skills with the ability to diagnose and resolve issues independently
- Excellent customer service skills with the ability to manage multiple types of inquiries and prioritize effectively
- Self-motivated with strong decision-making capabilities
- Proficient in mechanical, pneumatic and control systems
- Ability to travel several weeks per year to customer sites and the main factory for training
- Ability to work the second-shift schedule and train on first shift as required
- Ability to bend, squat, climb, grasp, reach, lift and move about frequently and for extended periods
- Ability to lift, move or transfer up to 50 lbs. frequently, or more occasionally
- Ability to walk, stand or otherwise move about continuously
- Ability to work around typical machine shop physical hazards, potentially requiring respiratory protection
- Occasional travel by car or air
Benefits:
- Ability to travel several weeks per year to customer sites and the main factory for training
- Position is fully remote with occasional travel requirements
- Equal opportunity employer
- Reasonable accommodations during the interview process
- Potential pre-employment screening, including drug screening, reference checks, employment verifications, background screening and/or skills assessments
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