Application & End User Support Technician
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Application & End User Support Technician supporting Medlogix’s medical claims technology and employees. Troubleshooting Microsoft 365, Windows devices, accounts, applications, and onboarding needs.
Responsibilities:
- Provide Tier 1-2 support for business applications, laptops, desktops, mobile devices, printers, peripherals, and remote-access tools
- Troubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and access-related issues
- Assist with passwords, multifactor authentication, account access, and group membership in Active Directory and Microsoft Entra ID
- Own service desk requests from initial contact through resolution or effective escalation, while keeping users informed
- Support onboarding by preparing devices, coordinating access, installing approved software, and helping new employees get started
- Work with infrastructure, security, application, and vendor teams to resolve incidents and recurring problems
- Create support notes, user instructions, and knowledge articles
- Help employees adopt Microsoft 365 Copilot and other approved business tools
- Identify suspicious activity or potential security concerns and escalate them promptly
- Suggest improvements to support processes, systems, documentation, and training
Requirements:
- Associate's or bachelor's degree in information technology or equivalent practical experience
- CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or similar certifications are preferred
- Two to three years of experience in help desk, desktop support, application support, or end-user support
- Practical experience supporting Microsoft 365, Windows devices, user accounts, and common business applications
- Strong troubleshooting skills and judgment about escalation
- Clear, professional communication with technical and non-technical users
- Customer-focused approach, strong follow-through, and accurate documentation habits
- Ability to take ownership and keep users informed until resolution
- Ability to remain calm and methodical when priorities shift or multiple requests arrive
- Ability to explain technical topics practically and accessibly
- Commitment to security, confidentiality, teamwork, and continuous improvement
- Interest in learning new applications and helping others use technology effectively
Similar Jobs
Support Engineer, L2
Support Engineer L2 delivering desk-based troubleshooting and remote support. Maintaining Microsoft, network, hardware, and cloud systems for Babble’s business customers.
Customer Support Technician
Customer Support Technician supporting Optro’s AI-powered GRC platform. Troubleshooting client issues in German and English while partnering with engineering and product teams.
Customer Support Technician
Customer Support Technician resolving technical issues for enterprises using Optro’s AI-powered GRC platform. Supporting clients remotely during USA weekday hours.
Support Engineer
Support Engineer resolving complex escalations and building support tools for Boulevard’s appointment-based self-care platform. Bridging Support and Engineering to improve product quality and customer experiences.
Senior Staff Technical Support Engineer
Senior Technical Support Engineer resolving complex API and AI Gateway issues for Kong, an AI connectivity platform. Advising enterprise customers and improving product stability and support operations.
Network Customer Support Engineer
Network Customer Support Engineer supporting Point One Navigation’s precise-location correction network. Improving monitoring, incident response, customer support, and scalable operations.
Support Analyst
WinCap Support Analyst supporting New York schools and BOCES with accounting and financial software. Troubleshooting client issues across purchasing, payables, receivables, budgeting and general ledger.
IT Support Technician
IT Support Technician providing remote first-level support for Kinaxis’s AI-powered supply-chain orchestration platform. Managing endpoints, accounts, devices, tickets, and IT service processes across Ireland and EMEA.
Customer Support Analyst
Customer Support Analyst supporting enterprise merchants on Localpayment’s cross-border payment platform. Troubleshooting payment integrations, leading incident resolution, and improving retention through analytics.
Support Technician
AI2IO Support Technician assisting users with Windows, Microsoft 365, networking, and devices. Managing licenses, hardware orders, escalations, and knowledge-base documentation remotely.
Senior Product Support Engineer
Senior Product Support Engineer troubleshooting complex enterprise security and network issues for Zscaler’s cloud security platform. Partnering with Engineering and mentoring support engineers.
Implementation Support Analyst
Implementation Support Analyst supporting pharmacy benefit implementations for EmpiRx Health, a clinically driven pharmacy benefits manager. Managing plan design inputs, member materials, follow-ups, and implementation deliverables.
Linux Administrator – L1 Support Engineer
Linux L1 Administrator monitoring and troubleshooting 24x7 Linux servers for an IT services company. Handling incidents, routine administration, backups, and SLA-driven support.
Technical Support Analyst I
Analista de suporte técnico monitorando ambientes, tratando incidentes e implementando melhorias. Atuação remota na TIVIT, multinacional brasileira de soluções digitais.
Data Platform Technical Support Engineer – AWS
Ingeniero de soporte técnico AWS para la plataforma de datos de knowmad mood, compañía de transformación digital. Resolución de incidencias L2 en AWS, Snowflake y Airflow.
IT Support Technician, Level 1-2 – Google Workspace
Remote IT Support Technician managing Google Workspace administration and Level 1–2 end-user support. Troubleshooting accounts, applications, devices, connectivity, and security issues.
Technical Support Associate
Technical Support Associate providing Tier 2 support for LRN’s ethics and compliance LMS platform. Resolving customer issues via Zendesk, email, chat, and phone while meeting SLA and KPI targets.
Senior Manager, Technical Support Engineering
Senior Manager leading global technical support operations for Pantheon’s cloud WebOps platform. Improving escalations, reliability, automation, and customer outcomes across distributed teams.
Especialista de Suporte Técnico – Atômica e Molecular
Technical Support Specialist supporting Agilent scientific equipment customers in Brazil. Installing, repairing, calibrating, and troubleshooting hardware, software, and network solutions with 75% travel.
Customer Support Analyst, Tax Invoices
Analista remoto orientando clientes da Contajá, plataforma brasileira de serviços contábeis e financeiros, na emissão de notas fiscais. Suporte a sistemas fiscais e resolução de inconsistências.