Support Analyst
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Job Description
WinCap Support Analyst supporting New York schools and BOCES with accounting and financial software. Troubleshooting client issues across purchasing, payables, receivables, budgeting and general ledger.
Responsibilities:
- Serve as a frontline, primary support contact for WinCap clients by responding to support tickets and phone inquiries
- Troubleshoot questions across Purchasing, Accounts Payable, Accounts Receivable, Budgeting and General Ledger
- Handle escalated issues directly with customers
- Lead client training through webinars and user group sessions
- Identify bugs and enhancement ideas and document them for the development team
- Escalate issues with the details needed for resolution
- Build and improve user guides, support documentation and internal processes
- Perform other related duties as assigned
Requirements:
- A bachelor’s degree in accounting, finance or business, or equivalent work experience
- A solid understanding of accounting principles and day-to-day bookkeeping
- Hands-on experience with purchasing, AP, AR, budgeting and general ledger
- Excellent customer service and communication skills
- Sharp analytical and troubleshooting skills
- Ability to stay calm and organized when several priorities compete
- Positive, professional and solutions-focused approach
- Knowledge of fund accounting, governmental accounting or public-sector budgeting (bonus)
- Experience supporting accounting, ERP or financial software (bonus)
- Familiarity with public-sector purchasing rules or NYS school financial reporting (bonus)
- Business office experience in a New York State school district or BOCES (strongly preferred)
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