Junior Support Analyst
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Job Description
Analista de suporte remoto monitorando chamados e atendendo clientes via Zendesk. Suporte a soluções Maxtrack de rastreamento veicular, telemetria e gestão de frotas.
Responsibilities:
- Monitor the support queue in Zendesk.
- Perform the initial triage of support tickets.
- Interact with customers via ticket or chat.
- Perform basic remote tests.
- Open work orders for support requests.
- Work with Latin America’s end-to-end Internet of Things (IoT) platform.
- Provide support for fleet management, logistics efficiency, and vehicle tracking solutions.
Requirements:
- Knowledge of vehicle tracking/telemetry platforms.
- Knowledge of ERP systems or field service CRM systems.
- Knowledge of tracking components.
- Understanding of SLA concepts.
- Experience with Zendesk or similar customer support tools.
- Knowledge of vehicle tracking/telemetry platforms and ERP systems or field service CRM systems.
- Excel proficiency.
- University degree.
Benefits:
- Medical insurance
- Dental insurance
- Pharmacy benefit
- Life insurance
- Meal allowance
- Wellhub (formerly Gympass)
- Zenklub
- Company-provided mobile phone
- Onhappy (travel discount platform)
- Education Incentive Program
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