Technical Support Engineer, Edge Cloud
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Engineer supporting Gcore’s global Edge Cloud infrastructure. Diagnosing customer issues across networking, Linux, APIs, and cloud platforms.
Responsibilities:
- Handle customer and internal user requests via chat, email, and occasionally phone calls in English
- Provide consultations regarding Edge Cloud products and services
- Conduct technical diagnostics to resolve issues and gather information about customer and user incidents
- Escalate incidents to higher levels of technical support when needed
- Address complex technical issues and provide timely, effective solutions based on internal documentation
- Consider the impact of technical issues on customers' business operations
- Identify patterns and trends in technical issues and suggest improvements to prevent recurrence
- Share knowledge and expertise with team members to enhance support capabilities
Requirements:
- 1+ year of Technical Support experience
- English level B2 or higher
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- Good theoretical and hands-on experience with Linux (Ubuntu or CentOS)
- Good hands-on experience with API
- Knowledge of monitoring tools such as Grafana
- Good customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
- Experience with SQL (nice to have)
- Understanding of OpenStack and experience with it, or with other open-source cloud infrastructure software (nice to have)
- Familiarity with ITIL best practices and incident resolution (nice to have)
- Ability to work two consecutive day shifts followed by two days off; day shift is 07:00–19:00 local time, including a 1-hour break
Benefits:
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
Similar Jobs
Technical Support
Technical Support Engineer resolving customer issues for CrowdStrike, a global cybersecurity company. Troubleshooting Windows, networks, security applications, and documenting product bugs and solutions.
Team Lead – Global Technical Support
Technical Support Team Lead managing regional SaaS and POS support for Delivery Hero’s TabSquare restaurant platform. Leading teams, escalations, process improvements, and client satisfaction across SEA and ANZ.
Senior ROR Product Technical Support Engineer
Senior Ruby on Rails support engineer troubleshooting Ccube’s cloud-based client applications. Diagnosing production, database, API, hosting, and payment issues.
Principal Technical Support Engineer
Principal Technical Support Engineer resolving critical Kubernetes, OpenShift, and OpenStack issues for Red Hat’s enterprise open-source cloud software. Automating operations with Python and Ansible.
Support Analyst – Tier 1
Tier 1 Support Analyst troubleshooting Infios supply-chain software for customers. Handling phone and ticket support, triage, escalation, documentation, and SLA-driven resolutions.
Technical Support Engineer – Night Shifts
Student Technical Support Engineer supporting Novidea’s enterprise SaaS customers overnight. Troubleshooting Salesforce, APIs, databases, and customer cases for Asia/Australia coverage.
Italian-Speaking Technical Support, Sales Advisor
Italian-speaking advisor supporting telecommunications customers remotely from Portugal. Troubleshooting technical issues, handling enquiries and selling relevant services or upgrades.
French-Speaking Technical Support, Sales Advisor
French-speaking technical support and sales advisor for a telecommunications project in Portugal. Resolving customer issues remotely while selling relevant services and upgrades.
Associate Technical Support Advisor
Technical Support Advisor providing Tier 1 troubleshooting for Google Workspace for Education at CDW, a technology solutions provider. Supporting school IT administrators through tickets, calls, training, and documentation.
Technical Support Analyst
Tier 1 Technical Support Analyst supporting healthcare providers using OSCAR Pro’s Canadian electronic medical records platform. Troubleshooting issues, documenting solutions, and improving customer support workflows.
Business Technical Analyst – Undergraduate Summer Intern
Business Technical Analyst undergraduate intern developing Power BI dashboards and reports for Centene’s managed care operations. Supporting performance analysis, documentation, and business projects.
Technical Support Professional
Technical Software Support Engineer supporting i2 intelligence-analysis software for enterprise customers. Troubleshooting complex issues, coordinating escalations, and improving customer support processes.
Senior Support Engineer
Senior Support Engineer resolving complex cloud and AI infrastructure issues for Nebius. Supporting Linux, Kubernetes, networking, storage, and ML deployment environments.
Bilingual Junior Support Analyst
Analista de suporte bilíngue N1 atendendo e solucionando chamados de usuários remotamente na Stefanini. Suporte a infraestrutura, hardware, software e incidentes com escalonamento crítico.
Support Engineer – DevTools, AI Reliability
Support Engineer helping Checkly customers debug Playwright, APIs, and monitoring failures. Improving AI-assisted support and feeding customer insights into Checkly’s DevTools SaaS product.
Cybersecurity Technical Analyst II
Cybersecurity IAM Analyst securing identity and access systems for Banner Health’s nonprofit healthcare network. Supporting SailPoint, vulnerability remediation, RBAC, and HIPAA compliance.
Application Support Analyst
Application Support Analyst supporting SAIC’s SharePoint and Microsoft 365 collaboration platforms. Troubleshooting permissions, user access, and enterprise application issues for mission-critical operations.
NOC Support Engineer
NOC Support Engineer supporting TNS global financial-market network infrastructure. Troubleshooting IP networks, managing incidents and delivering 24x7 customer-facing operations support.
Digital Building Support Engineer
Digital Building Support Engineer resolving advanced BAS, HVAC, connectivity, and SaaS issues. Supporting customers using a smart building intelligence platform remotely from the Philippines.
L2 Technical Support Representative
L2 technical support representative troubleshooting EV hardware, setup, and configuration. Supporting Twoconnect’s global client communications through ticketing and multiple customer channels.