Legal Assistant, Client Support Analyst – Triage
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Job Description
Remote legal assistant supporting clients and legal teams with residential conveyancing. Juno’s digital law firm simplifies and accelerates home buying and selling.
Responsibilities:
- Act as the first point of contact by phone or email
- Provide updates and answer client questions
- Transfer calls internally, take messages and escalate complex emails to legal teams
- Chase clients, other law firms and third parties for outstanding documents and information
- Upload legal documents and information to Juno’s system
- Maintain clear, timely and jargon-free communication
- Help progress residential conveyancing cases
- Work directly with legal teams to support complex matters
Requirements:
- Recent experience within the last 12 months working in an estate agency or in residential conveyancing legal roles
- Experience in residential conveyancing, such as paralegal or legal assistant roles, or estate agency sales progression experience
- Ability to work normal full-time hours between 9am and 6pm, Monday to Friday
- Strong client-service orientation and enjoyment of speaking with clients
- Ability to work in a busy environment
- United Kingdom right-to-work status
- Compelling cover letter and recent CV/résumé
- A law degree is not required; it is a bonus
Benefits:
- Work-from-home role
- Full-time working hours, Monday to Friday
- Career development opportunities within Juno, including progression to Paralegal, Partnerships Associate and Workflow Developer roles
- Supportive team environment
- Hands-on experience in property law and conveyancing
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