ISP Support Technician
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Level 1 IT support technician resolving hardware, software, connectivity, and account issues. Providing phone, email, and chat support for TEKsystems customers.
Responsibilities:
- Respond to and resolve a high volume of IT support requests via phone, email, or chat
- Handle password resets, software installations, and hardware troubleshooting
- Diagnose and resolve basic hardware and software issues, operating system problems, connectivity issues, and user account management
- Utilize and contribute to the internal knowledge base
- Create, update, and close support tickets, documenting issues and resolutions
- Provide positive and professional customer service
- Troubleshoot and resolve customer complaints or concerns
- Meet or exceed call handling time, quality assurance, and other assigned KPI targets
- Perform other duties as assigned
Requirements:
- Proficiency with Windows 10 and Windows 7
- Strong troubleshooting and problem-solving skills
- Experience in a call center or help desk environment
- Ability to multitask and maintain attention to detail
- Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps
- Ability to work from home with a hard-wired Ethernet connection; cable not provided
- Associate degree or higher in Computer Science or a related IT field preferred for higher starting rate
- Two or more certifications such as A+, Security+, Network+, or CCNA preferred for higher starting rate
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- PC, two monitors, headset, mouse, and keyboard provided
Similar Jobs
ISP Support Technician
Remote Level 1 IT support technician resolving hardware, software, account, and connectivity issues for TEKsystems. Documenting tickets and escalating complex problems to higher-level support teams.
Technical Support
Technical Support Engineer resolving customer issues for CrowdStrike, a global cybersecurity company. Troubleshooting Windows, networks, security applications, and documenting product bugs and solutions.
Team Lead – Global Technical Support
Technical Support Team Lead managing regional SaaS and POS support for Delivery Hero’s TabSquare restaurant platform. Leading teams, escalations, process improvements, and client satisfaction across SEA and ANZ.
Technical Support Engineer, Edge Cloud
Technical Support Engineer supporting Gcore’s global Edge Cloud infrastructure. Diagnosing customer issues across networking, Linux, APIs, and cloud platforms.
Senior ROR Product Technical Support Engineer
Senior Ruby on Rails support engineer troubleshooting Ccube’s cloud-based client applications. Diagnosing production, database, API, hosting, and payment issues.
Principal Technical Support Engineer
Principal Technical Support Engineer resolving critical Kubernetes, OpenShift, and OpenStack issues for Red Hat’s enterprise open-source cloud software. Automating operations with Python and Ansible.
Support Analyst – Tier 1
Tier 1 Support Analyst troubleshooting Infios supply-chain software for customers. Handling phone and ticket support, triage, escalation, documentation, and SLA-driven resolutions.
Technical Support Engineer – Night Shifts
Student Technical Support Engineer supporting Novidea’s enterprise SaaS customers overnight. Troubleshooting Salesforce, APIs, databases, and customer cases for Asia/Australia coverage.
Italian-Speaking Technical Support, Sales Advisor
Italian-speaking advisor supporting telecommunications customers remotely from Portugal. Troubleshooting technical issues, handling enquiries and selling relevant services or upgrades.
French-Speaking Technical Support, Sales Advisor
French-speaking technical support and sales advisor for a telecommunications project in Portugal. Resolving customer issues remotely while selling relevant services and upgrades.
Associate Technical Support Advisor
Technical Support Advisor providing Tier 1 troubleshooting for Google Workspace for Education at CDW, a technology solutions provider. Supporting school IT administrators through tickets, calls, training, and documentation.
Technical Support Analyst
Tier 1 Technical Support Analyst supporting healthcare providers using OSCAR Pro’s Canadian electronic medical records platform. Troubleshooting issues, documenting solutions, and improving customer support workflows.
Business Technical Analyst – Undergraduate Summer Intern
Business Technical Analyst undergraduate intern developing Power BI dashboards and reports for Centene’s managed care operations. Supporting performance analysis, documentation, and business projects.
Technical Support Professional
Technical Software Support Engineer supporting i2 intelligence-analysis software for enterprise customers. Troubleshooting complex issues, coordinating escalations, and improving customer support processes.
Senior Support Engineer
Senior Support Engineer resolving complex cloud and AI infrastructure issues for Nebius. Supporting Linux, Kubernetes, networking, storage, and ML deployment environments.
Bilingual Junior Support Analyst
Analista de suporte bilíngue N1 atendendo e solucionando chamados de usuários remotamente na Stefanini. Suporte a infraestrutura, hardware, software e incidentes com escalonamento crítico.
Support Engineer – DevTools, AI Reliability
Support Engineer helping Checkly customers debug Playwright, APIs, and monitoring failures. Improving AI-assisted support and feeding customer insights into Checkly’s DevTools SaaS product.
Cybersecurity Technical Analyst II
Cybersecurity IAM Analyst securing identity and access systems for Banner Health’s nonprofit healthcare network. Supporting SailPoint, vulnerability remediation, RBAC, and HIPAA compliance.
Application Support Analyst
Application Support Analyst supporting SAIC’s SharePoint and Microsoft 365 collaboration platforms. Troubleshooting permissions, user access, and enterprise application issues for mission-critical operations.
NOC Support Engineer
NOC Support Engineer supporting TNS global financial-market network infrastructure. Troubleshooting IP networks, managing incidents and delivering 24x7 customer-facing operations support.