Legal Assistant / Client Support Analyst – phones
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Job Description
Legal Assistant handling high-volume client calls, emails and case progression. Supporting Juno’s digital residential conveyancing services across England and Wales.
Responsibilities:
- Act as the first point of contact on phones or emails
- Provide updates and answer client questions
- Transfer complex calls internally, take messages and escalate complex emails
- Work directly with legal teams on complex matters
- Progress cases by chasing clients, other law firms and third parties for outstanding documents and information
- Upload legal documents and information to Juno’s system
- Maintain an excellent client experience through clear, timely and jargon-free communication
- Handle inbound phone calls as the main daily responsibility
Requirements:
- Recent experience within the last 12 months working in an estate agency or legal experience in residential conveyancing
- Experience in residential conveyancing in a paralegal or legal assistant role, or estate agency sales progression experience
- Comfortable speaking with clients and handling high-volume inbound phone work
- Ability to work normal full-time hours between 9am-6pm, Monday to Friday
- Must currently live in the UK with Right to Work status
- Ability to work from home with dedication, concentration and minimum distractions
- Childcare must be in place for all working hours
- A law degree is not required; it is a bonus
Benefits:
- Flexible working patterns and flexible working hours
- Work-from-home arrangement
- Full-time working hours between 9am-6pm, Monday to Friday
- Career development opportunities within Juno, including progression to Paralegal, Partnerships Associate and Workflow Developer roles
- Hands-on experience in property law and conveyancing
- Supportive team environment
- Healthy work–life balance
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