Support Engineer
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Job Description
Deployment Strategist growing partner ecosystems for Onboarded’s hiring and compliance engine. Launching integrations, enabling partners, and driving customers live and ecosystem revenue.
Responsibilities:
- Own up to three partner ecosystems from signing to steady state
- Join partnership deals before closing to plan sales, implementation, and support responsibilities
- Drive partner customers live, ecosystem ARR, and the share of implementations partners can run independently
- Train partner sales, customer success, and implementation teams
- Build enablement kits and launch playbooks
- Work with Customer Engineering to certify partner front-line support
- Launch initial partner customers and convert lessons into repeatable processes
- Design partnership integrations, including REST API and MCP usage, data movement, and workflow ownership
- Decide what should be built by Onboarded engineers, partner engineers, or both
- Review partner technical designs and identify scalability risks
- Write requirements and user stories for engineers
- Prioritize product requests and test shipped functionality
- Maintain a written point of view on each ecosystem, identifying adoption constraints and recommending whether to invest, hold steady, or stop
- Hand ecosystems to Customer Engineering once partners can run most implementations independently
Requirements:
- 4+ years in partner solutions, solutions architecture, solutions engineering, product, or implementation leadership at a software company, or 2+ years in a builder or founder seat at a startup
- Experience enabling a channel, launching an integration program, or growing adoption inside someone else's customer base
- Experience using AI tools as a force multiplier for enablement content, requirements, adoption analysis, prototyping, and related work; this is non-negotiable
- Ability to design end-to-end integrations involving APIs, webhooks, authentication, data models, and record synchronization
- Experience working with another company's engineering team, explaining how to build on a product, and reviewing technical designs
- Ability to whiteboard systems and identify failure points before implementation
- Experience training another company's sales or implementation team
- Ability to hold strategy conversations with partner product and partnerships leaders and work through launches with implementation teams
- Experience in staffing, ATS or HRIS software, or employment compliance is a strong signal but not required
- Willingness and ability to travel up to 25%
Benefits:
- Competitive salary and equity in a fast-growing startup
- Variable pay tied to the growth of the ecosystems you own
- Health, dental, vision, and retirement benefits
- Remote-first culture with optional in-person collaboration
- A chance to build the motion that grows every partner ecosystem we sign
- Up to 25% travel
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