Junior Systems Administrator – Voice Engineer
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Job Description
Junior Systems Administrator managing VoIP and infrastructure support in hospitality firms. Focusing on system health, troubleshooting, and technical documentation.
Responsibilities:
- Configure, maintain, and support VoIP and PBX systems in hospitality environments
- Assist with deployment, provisioning, and ongoing maintenance of customer systems
- Monitor voice services, infrastructure alarms, system health, and network performance
- Troubleshoot SIP, VoIP, networking, and infrastructure-related issues
- Support internal Tier 1 and Tier 2 teams with escalated technical issues
- Communicate technical information clearly to both technical and non-technical stakeholders
- Create and maintain technical documentation related to deployments, configurations, and troubleshooting procedures
Requirements:
- Strong English communication skills — both written and verbal
- Prior experience working with VoIP, SIP, or PBX technologies
- Strong understanding of SIP and telephony systems including PBXs, call routing, and voice infrastructure
- Experience troubleshooting voice and networking issues using tools such as Wireshark and VoIP Monitor
- Strong technical aptitude in Linux systems and command-line environments
- Familiarity with FreePBX environments and VoIP system administration
- Understanding of networking fundamentals including TCP/IP, VLANs, routing, switching, NAT, and firewall concepts
- Strong analytical and problem-solving skills with excellent attention to detail
- Ability to work independently while remaining highly collaborative within a remote team environment
- Professionalism, accountability, integrity, and strong ownership mentality.
- Degree in Computer Science, Information Technology, Telecommunications, or a related field is desirable but not mandatory.
Benefits:
- Candidates are expected to maintain a professional remote working environment and workstation suitable for customer-facing technical support operations.
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