L1 System Administrator, Windows, VMware, Cloud Operations
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Job Description
L1 System Administrator monitoring Windows, VMware, Azure, and AWS infrastructure for Gruve, an AI-focused software services startup. Triaging incidents and escalating operational issues to maintain service availability.
Responsibilities:
- Monitor Windows Server availability, alerts, resource utilization and critical services
- Perform routine health checks covering CPU, memory, disk space, services and event logs
- Conduct basic troubleshooting for server availability, service failures and connectivity issues
- Log and escalate incidents related to Active Directory, DNS, DHCP and Windows services
- Support post-patching and post-maintenance health checks using approved procedures
- Monitor VMware ESXi, vCenter, virtual machine availability and infrastructure alerts
- Perform basic checks on VM status, resource utilization, host connectivity and datastore capacity
- Support routine VM health checks and escalate virtualization issues to L2
- Assist with scheduled maintenance validation and approved operational procedures
- Monitor Azure/AWS virtual machines, resource health, availability and infrastructure alerts
- Validate cloud monitoring alerts and perform initial troubleshooting using approved runbooks
- Escalate cloud VM, access, networking and resource-related issues to L2/L3 teams
- Create, categorize, prioritize and update incident tickets in ServiceNow or equivalent ITSM tools
- Perform initial incident triage and follow documented troubleshooting procedures
- Escalate unresolved and critical incidents within defined SLAs and escalation matrices
- Support major incident communication, routine maintenance checks and backup status validation
- Maintain shift handover notes, operational checklists and incident documentation
- Coordinate with L2/L3, Network, Security, Storage/Backup and Application teams
- Follow ITIL Incident, Change and Request Management processes and ensure continuous 24x7 operational coverage
Requirements:
- 1–3 years of experience in IT infrastructure operations, Windows Server support, infrastructure monitoring or cloud operations
- Basic knowledge of Windows Server and Windows operating system troubleshooting
- Familiarity with Windows services, Event Viewer, Active Directory, DNS and DHCP fundamentals
- Basic understanding of VMware, virtual machines, ESXi and vCenter
- Fundamental knowledge of Azure or AWS, including virtual machines, monitoring and resource utilization
- Familiarity with CPU, memory, disk space, connectivity checks and infrastructure alerts
- Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms
- Understanding of incident management, SLA compliance and escalation procedures
- Good communication, documentation and shift handover skills
- Willingness to work in rotational shifts in a 24x7 production support environment
- Basic PowerShell scripting knowledge
- Microsoft Azure Fundamentals (AZ-900) or AWS Cloud Practitioner certification
- Exposure to VMware monitoring and cloud dashboards
- Basic knowledge of patching, backup, disaster recovery and infrastructure security
- Familiarity with ITIL processes and enterprise monitoring tools
Benefits:
- Dynamic environment with strong customer and partner networks
- Culture of innovation, collaboration, and continuous learning
- Diverse and inclusive workplace
- Equal opportunity employer
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