System Administrator
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Job Description
System Administrator providing remote IT support for VyOS, an open networking platform company. Managing employee devices, accounts, access requests, and service desk operations.
Responsibilities:
- Provide first-line IT support for employees
- Handle service desk tickets and access requests
- Manage user accounts from onboarding through offboarding
- Set up and maintain macOS and Windows laptops
- Resolve most requests independently and escalate complex infrastructure issues to senior IT team members
- Maintain the knowledge base so users can resolve common issues without opening tickets
- Identify recurring requests that could be automated or prevented
- Report directly to the CIO
Requirements:
- 1–3 years in IT support, service desk or junior system administration
- Hands-on experience supporting both macOS and Windows users
- Experience with a ticketing system (Jira Service Management preferred)
- Experience managing users and access in cloud services (Atlassian Cloud, Google Workspace, Entra ID or similar)
- Experience writing knowledge base articles or user guides
- Good working knowledge of macOS and Windows 10/11: setup, troubleshooting, updates and user accounts
- Basic knowledge of identity and access management: SSO, MFA, groups and roles, least privilege, and creating and removing user accounts
- Able to administer SaaS platforms such as Atlassian Cloud and Google Workspace
- Basic knowledge of networking (DNS, DHCP, VPN, Wi-Fi) and endpoint security
- Basic scripting skills (Bash, PowerShell or Python)
- Strong troubleshooting skills and a structured approach to problems
- Clear written communication: can explain a technical issue to a non-technical colleague in a short message
- Service mindset: owns each request from start to finish and respects users' time
- Able to work independently in a remote team and manage their own ticket queue
- Good spoken and written English (B2 or higher)
Benefits:
- Fully remote work arrangement
- Clear room to grow into broader systems and infrastructure work
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