Knowledge Management Consultant – Part-Time Contract
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Job Description
Knowledge Management Consultant designing SharePoint-based knowledge systems for healthcare. Leading KMS implementations and collaborating across teams to drive digital transformation.
Responsibilities:
- Lead the full KMS design lifecycle, including stakeholder discovery, taxonomy design, site architecture, style guides, governance framework creation, and prototype development.
- Build and configure SharePoint-based environments end to end, including page architecture, audience groupings, metadata, JSON/HTML customization, content workflows, and user permissions.
- Ensure knowledge content is properly segmented, tagged, and structured to support both human navigation and AI-assisted retrieval, including integrations with telephony platforms like Genesys and TalkDesk.
- Apply Hummingbird's delivery methodologies to assess situations across people, process, and technology, develop evidence-based recommendations, and solve complex client and internal problems.
- Own delivery across concurrent client KMS engagements, coordinating tasks, dependencies, and communication across internal teammates and client stakeholders at all levels of leadership.
- Lead structured discovery to assess client KMS capabilities, surface risks proactively, and synthesize findings into clear, actionable recommendations before advancing to build phases.
- Drive change management efforts that move client teams from legacy or paper-based workflows to modern digital knowledge systems, including grassroots adoption strategies and user engagement programs.
- Establish and maintain content governance frameworks, including validation processes, change control workflows, and feedback mechanisms that sustain knowledge quality over time.
- Use performance data, scorecards, and adoption indicators to evaluate system health, recommend course corrections, and continuously improve knowledge systems and delivery practices.
- Mentor KMS Analysts through practical coaching on knowledge management methods, SharePoint development, and problem-solving approaches that reflect Hummingbird's mission and values.
Requirements:
- 5+ years of experience in knowledge management, content management, or a related field, with hands-on KMS implementation work.
- Demonstrated experience leading KMS builds from design through go-live, including taxonomy development, site architecture, and governance framework creation.
- Proficiency building and customizing SharePoint, including document libraries, metadata, audience groupings, search configuration, content workflows, and user permissions.
- Working knowledge of JSON and HTML for SharePoint customization and layout adjustments.
- Strong change management skills with experience transitioning teams to digital, centralized knowledge systems.
- Ability to manage stakeholder relationships across leadership levels and coordinate through informal influence.
- Skilled communicator with both technical and non-technical stakeholders; proactive and collaborative working style.
- Ability to own complex implementation work end-to-end with minimal oversight, navigating ambiguity by clarifying goals, shaping the problem, and choosing appropriate approaches.
Benefits:
- 401(k)
- EAP
- Wellness PTO
- Career development support
- Minimal travel required (up to 10%)
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