Lead Account Manager, Client Services
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Job Description
Lead Account Manager for Client Services coordinating home delivery at RXO. Working with contract carriers and analyzing delivery efficiencies across North America.
Responsibilities:
- Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
- Cultivate positive working relationships with contract carriers and helpers
- Use route planning software to build efficient delivery routes
- Handle the dispatch of contract carriers; resolve issues throughout the day as needed
- Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
- Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
- Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
- Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)
Requirements:
- 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
- Bachelor's degree or equivalent related work or military experience
- Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
Benefits:
- Competitive pay
- Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO
- up to 40 hours bereavement leave
- up to 16 hours volunteer time
- jury duty
- at least 2 weeks family bonding leave
- up to 40 hours prenatal care leave
- 401(k) retirement plan with up to 5% company match
- Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
- Employee Assistance Program (EAP)
- Tuition reimbursement
- adoption assistance
- Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
- Health Reimbursement Arrangement
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