Lead Clinical Workflow – Integration Architect
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Job Description
Lead Clinical Workflow Architect driving customer implementation activities for GE HealthCare's iRT solutions. Collaborate closely with customers and internal teams to ensure high satisfaction.
Responsibilities:
- Work directly with customers to understand and document the site-specific workflows, data flows, system connectivity and implementation requirements for iRT.
- Translate customer requirements into implementation inputs, workflow configuration needs, and setup documentation.
- Act as a key point of contact and provide cross-functional leadership to service and customer teams on workflow and connectivity discussions during customer onboarding and implementation activities.
- Partner with internal teams to communicate recurring customer pain points and propose practical solutions.
- Help strengthen the overall customer success model by improving how workflow and connectivity needs are gathered, documented, and delivered.
- Develop processes and tools to automate critical integration tasks and augment human expertise, enabling predictable, repeatable and scalable implementations.
- Support customization requests from customers with hands on coding and develop frameworks to execute customizations without triggering major design changes.
- Ensure a robust framework is in place to support installation of updates and upgrades that are entitled based on the subscription offering and perpetual service contracts.
- Provide hands on implementation coding leadership as needed to support service teams with installations and troubleshooting.
Requirements:
- Experienced Engineer (5+ yrs) with STEM Majors
- Experience supporting workflow implementation, customer onboarding, installation, or technical deployment activities
- Understanding of implementation lifecycle activities including requirements gathering, setup, testing, issue resolution, and deployment support
- Working knowledge of JSON, XML, web services, SQL, relational databases
- Expertise with interconnectivity technologies including application layer protocols such as DICOM/DICOM-RT, IHE-RO, HL7, Rest APIs, system to system connectivity etc.
- Understanding of interface setup, data mapping, and connection troubleshooting
- Strong communication skills and customer project management experience.
- The ability to travel up to 25%.
Benefits:
- Health insurance
- 401(k) plan with employee and company contribution opportunities
- Paid time off
- Life, disability, and accident insurance
- Tuition reimbursement
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