Lead Customer Diagnostics Engineer
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Job Description
Lead Customer Diagnostics Engineer providing engine health monitoring services and analytics for fleet management at GE Aerospace.
Responsibilities:
- Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines
- Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams
- Provide effective training to airline/operator customers to improve their utilization of the self-service diagnostic tools
- Identify product failure trends and assist in identifying probable root causes
- Advance current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics
- Develop, improve and execute processes using LEAN methodologies
- Provide front-line technical response to airline/operator customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer
- Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries
- Interpret aircraft and engine manuals and service bulletins
- Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE Aerospace image
- Distribute information on customer issues so that all members of the customer support team share common understanding and objectives
- Build/Maintain key airline/operator customer relationship owner as Lead Customer Diagnostics Engineer for the Biz Jet fleets
- Develops and maintains analytic in support of the Passport 20, Honda Jet, CT7 product lines working with GE Aerospace engineering and field service teams
- Leads connection with product line leaders and work joint projects across multiple global site locations to improve GE Aerospace diagnostic service
- Continue to develop and expand GE Aerospace diagnostic service in the small fleet size operator market
Requirements:
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant work experience)
- Minimum of 3 years experience in the Engineering/Technology & Fleet Management
Benefits:
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach from GE Aerospace
- Employee Assistance Program providing 24/7 confidential assessment, counseling and referral services
- GE Aerospace Retirement Savings Plan
- 401(k) savings plan with company matching contributions and company retirement contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
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