Field Services Engineer 2
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Job Description
Field Service Engineer providing on-site support for Dell Technologies hardware and software at client sites. Triage and resolve technical issues with a focus on customer experience.
Responsibilities:
- Triage issues with direction from Dell support
- Execute plan of action from Dell Domain Engineer/L3
- Document POA results, logs and service report
- Reseating parts, swap or replace parts, upgrading firmware as needed
- Sever testing and validation
Requirements:
- 5+ years of professional experience
- Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
- Experience delivering technical Field Services supporting hardware and software at client sites
- Experience in a customer facing role
- Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks
Benefits:
- Your life. Your health. Supported by your benefits.
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