Lead Product Analyst, CDS Adoption & Engagement
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Job Description
Lead Product Analyst analyzing clinician engagement with UpToDate clinical decision-support products. Turning usage data into adoption strategies, product improvements, and measurable outcomes.
Responsibilities:
- Define and maintain adoption, engagement, funnel, and usage metrics for CDS products
- Query product usage data to analyze clicks, actions, user journeys, drop-offs, cohorts, segments, and usage patterns
- Analyze what users engage with, which interactions drive downstream action, and where workflows lose momentum
- Build dashboards and recurring views to help product teams monitor product performance and user behavior
- Partner with Product Managers to define success metrics for launches, pilots, MVPs, and experiments
- Identify insights that inform roadmap priorities, UX improvements, content needs, commercialization, and adoption strategies
- Improve instrumentation and metric definitions so teams can rely on consistent, high-quality product data
- Translate analysis into clear recommendations for product, leadership, commercial, and customer-facing teams
- Help product teams understand how clinicians and care teams engage with UpToDate's clinical decision support products
Requirements:
- 5+ years of experience in product analytics, data analytics, business analytics, product operations, or a related role
- Strong ability to write queries independently using SQL or comparable data-querying tools
- Experience analyzing adoption, engagement, funnel metrics, click behavior, cohorts, segments, and usage patterns and generating insights that contribute to the product development strategy
- Comfort working with event-level product telemetry, data models, and imperfect instrumentation
- Ability to turn ambiguous product questions into structured analyses and actionable insights
- Experience building dashboards, recurring reports, or self-serve product analytics views
- Strong communication skills and ability to explain data clearly to non-technical stakeholders
- Experience partnering closely with Product, Engineering, Design, Analytics, Commercial, or Customer Success teams
- Experience with healthcare, clinical workflow, enterprise SaaS, AI-enabled products, search, content products, or decision-support tools preferred
- Familiarity with experimentation, A/B testing, product telemetry, event instrumentation, or customer journey analytics preferred
- Experience with modern data platforms and business intelligence tools preferred
- Experience analyzing qualitative and quantitative feedback together preferred
Benefits:
- Bonus eligibility
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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