Technical Product Analyst
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Job Description
Technical Product Analyst supporting Penguin Random House’s proprietary book metadata and digital asset distribution platform. Ensuring reliable requirements, testing, troubleshooting, and production releases.
Responsibilities:
- Support the ongoing development, testing, and reliability of Distrotheque (DTQ), Penguin Random House’s metadata and asset distribution platform
- Translate business needs into detailed functional and technical requirements, user stories, and acceptance criteria
- Analyze workflows, business rules, data flows, integrations, and system dependencies
- Develop and execute functional, regression, integration, and release testing
- Document, investigate, and track defects through resolution
- Build and maintain regression test coverage and identify testing automation opportunities
- Support Agile activities including backlog refinement, sprint planning, requirements clarification, and release preparation
- Troubleshoot production and operational issues, identify root causes, and recommend sustainable solutions
- Monitor system processes and exception reporting; escalate issues and identify recurring risks
- Support production releases through testing, validation, documentation, and post-release monitoring
- Maintain functional, technical, testing, and process documentation
- Analyze data and system performance to improve reliability, efficiency, automation, and product functionality
- Collaborate with the Business Systems Analyst, Customer Operations SMEs, and technology partners
Requirements:
- 3+ years of experience in technical product analysis, business systems analysis, software quality assurance, or a related field
- Experience translating business needs into detailed functional or technical requirements
- Experience developing and executing software test plans, test cases, and regression testing
- Strong analytical and technical problem-solving skills
- Ability to investigate complex system or data issues
- Experience working with data to troubleshoot issues and validate system behavior
- Familiarity with Agile software development methodologies
- Familiarity with tools such as JIRA, ServiceNow, or similar platforms
- Exceptional attention to detail, organization, and follow-through
- Strong communication and collaboration skills with business and technical partners
- Ability to manage multiple priorities independently and collaboratively
- Experience with metadata, digital asset management, distribution systems, or other complex data-driven platforms preferred
- Familiarity with ONIX and book industry metadata standards is a plus
- Experience with automated testing, scripting, and structured data feeds is a plus
Benefits:
- Medical/Prescription drug insurance
- Dental insurance
- Vision insurance
- Health Care/Dependent Care Flexible Spending Account
- Health Savings Account
- Pre-Tax and Roth 401(k)
- Short and Long-Term Disability Insurance
- Life/AD&D Insurance
- Commuter Benefits
- Student Loan Repayment Program
- Educational Assistance
- Generous paid time off
- Comprehensive benefits program for full-time employees
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