Lead Product Manager – Customer Identity Access Management
Posted 2hrs ago
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Job Description
Lead Product Manager focusing on Customer Identity Access Management for Humana. Drive strategy, development, and optimization to ensure secure identity experiences.
Responsibilities:
- Collaboratively design the multi‑year product strategy and vision for enterprise IAM.
- Translate long-term business and security needs into actionable roadmaps, OKRs, and measurable outcomes.
- Champion zero trust, least privilege, and modern identity standards across the organization.
- Lead cross-functional product development from concept to launch.
- Work closely with Engineering to define technical capabilities.
- Partner with security architecture teams to ensure alignment to NIST and HIPAA.
- Develop detailed acceptance criteria, user stories, and epics in Agile/Scrum or SAFe environments.
- Serve as a voice for IAM across enterprise stakeholders.
- Collaboratively communicate roadmap updates, outcomes, value realization, and risk posture to senior leadership.
- Define platform-level KPIs for IAM and optimize identity flows using analytics, research, NPS/CSAT, and A/B testing.
Requirements:
- 5+ years of product management experience; at least 2 years focused specifically on IAM, CIAM, Security, or related platform domains.
- Strong experience driving platform capabilities at enterprise scale.
- Demonstrated ability to manage complex technical products with multiple stakeholders.
- In-depth knowledge of IAM concepts including: Authentication & MFA (including passwordless), Authorization (RBAC, ABAC, PBAC), Identity Lifecycle Management, SSO, SAML, OAuth2, OIDC, Directory services and identity stores, Identity proofing and verification workflows, Fraud prevention and risk-based authentication.
- Understanding of zero-trust frameworks and modern identity architecture.
- Experience with leading IAM platforms such as Okta, Auth0, ForgeRock, Azure AD/B2C, Ping, or similar.
- Familiarity with regulatory and security frameworks, including: HIPAA, CMS/Medicare regulations, NIST 800‑63, SOC2, CCPA/GDPR, PCI.
- Ability to translate regulatory requirements into product features and governance controls.
- Proven ability to lead cross-functional teams and influence without authority.
- Strong executive communication skills—able to articulate complex identity topics to non‑technical stakeholders.
- Experience presenting roadmaps, risks, and product outcomes to senior leadership.
Benefits:
- Medical, Dental, Vision and a variety of other supplemental insurances
- Paid time off (PTO) & Paid Holidays
- 401(k) retirement savings plan
- Tuition reimbursement and/or scholarships for qualifying dependent children
- And much more!




















