Lead Product Manager, Customer Portal
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Job Description
Lead Product Manager owning Veriff’s identity-verification Customer Portal strategy, discovery, roadmap and launches. Growing from influential individual contributor into product team leadership.
Responsibilities:
- Own the Customer Portal product strategy and roadmap, tied to Veriff’s commercial model and revenue drivers
- Run continuous discovery with customers and translate findings into problem statements and sequenced roadmaps
- Make prioritisation and trade-off decisions across product ambition, technical sustainability and business urgency
- Define success metrics before development and hold the team accountable for outcomes
- Partner with Engineering, GTM, Fraud Ops and Design to turn internal expertise into a customer-facing product
- Own internal platform releases and external go-to-market launches
- Set and uphold the product-craft bar
- Mentor product managers and progressively build and lead the team
- Champion AI and implement best practices for faster product discovery and delivery
Requirements:
- Product leadership experience owning a product area end-to-end from strategy through discovery, delivery and launch
- Ability to connect product decisions to revenue, retention and customer trust
- Experience conducting continuous customer discovery, including with demanding enterprise accounts
- Ability to translate customer insights into problem statements and phased roadmaps
- Ability to make transparent prioritisation and trade-off decisions
- Ability to define success metrics before building and focus on outcomes
- Ability to lead through influence and collaborate with Engineering, GTM, Design and Operations
- Ability to mentor PMs and build and lead a team over time
- Commitment to staying current with product management practices and experimenting with new approaches
- Interest in progressing from individual leadership into people management
- Ability to champion and implement AI best practices for product discovery and delivery
Benefits:
- Flexibility to work from home
- Stock options that ensure your share in our success
- Extra recharge days on top of your annual vacation
- Extensive medical, dental, and vision insurance
- Learning and Development & Health and Sports budget
- Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary
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