Associate Product Manager
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Job Description
Associate Product Manager building AI assistants, integrations, and enablement for FranklinCovey’s leadership-development platform. Supporting product delivery, pilots, documentation, and customer adoption.
Responsibilities:
- Draft user stories, acceptance criteria, and test cases for MCP tools, AI skills, and in-app experiences
- Work alongside Engineering and Design from build through release
- Contribute test scenarios and expected answers to quality checks for AI features
- Review evaluation results with subject-matter experts and flag issues before launch
- Support discovery through customer and internal interviews and partner and marketplace research
- Use AI tools for research, drafting, prototyping, and analysis
- Create and maintain setup and admin guides, how-to articles, FAQs, release notes, and internal knowledge-base content
- Build and deliver enablement for Sales, Client Success, consultants, and facilitators, including demos, talk tracks, and training
- Help Security and Legal prepare security and AI questionnaires, data-handling summaries, and marketplace listing content
- Coordinate pilot and early-access logistics, including onboarding, setup support, check-ins, and tracking success measures
- Track usage, adoption, and feedback across channels and report findings
- Manage intake and first-pass triage of feature requests, issues, and field questions
- Route requests to the appropriate owner and turn recurring questions into documentation and backlog items
Requirements:
- Bachelor's degree or equivalent work experience
- 2+ years of experience in product management, product operations, technical program management, implementation, solutions consulting, or a similar role at a software or technology company
- Experience creating technical documentation, training, or enablement materials
- Experience using generative AI tools such as Claude, ChatGPT, or Copilot in day-to-day work
- Familiarity with AI assistants connecting to outside tools and data, including MCP servers, APIs, connectors, and agents
- Experience with Microsoft 365 or Teams administration, Salesforce, Workday, or learning platform integrations
- Experience writing user stories and acceptance criteria in agile product teams
- Experience testing software or evaluating AI features
- Experience supporting pilots, customer onboarding, or implementations
- Comfortable reading API documentation
- Excellent written communication and organization, with a bias toward clarity and follow-through
- Passion for leadership development, learning, and behavior change; edtech experience
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- HSA
- Employee stock purchasing program
- 401(k)
- Paid time off
- Holiday pay
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