Lead Site Reliability Engineer – Cloud
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Job Description
Lead Site Reliability Engineer ensuring reliability and performance of Scalingo's cloud platform. Leading an SRE team and shaping practices for technical excellence in a growing tech startup.
Responsibilities:
- Ensure the stability, availability and resilience of production systems
- Anticipate failures and design effective incident response processes
- Industrialize and automate platform operations
- Maintain a high level of service quality for our customers and comply with contractual commitments (SLAs)
- Analyze performance, identify bottlenecks and propose improvements to optimize resource usage and scalability
- Define, implement and improve observability tools (monitoring, metrics, logs, alerting) with a proactive approach
- Provide level-3 customer support in coordination with support teams and according to SLAs
- Lead and facilitate incident retrospectives (post-mortems), identify root causes and define sustainable corrective actions
Requirements:
- Strong expertise in cloud environments and distributed infrastructure
- Proficiency in observability practices (logs, metrics, alerting) and a structured approach to diagnosing complex incidents
- Solid understanding of containerized environments and their operational challenges
- Proven skills with production databases: reliability, backups, restores, replication and scaling
- Hands-on experience with Infrastructure as Code and environment automation
- Awareness of operational security concerns
- Comfortable using AI tools to improve day-to-day efficiency
- Ability to operate in complex, changing or uncertain contexts with rigor and reliability
- Comfortable prioritizing work, including during incident situations
- Clear and structured communication, a preference for cross-functional collaboration and knowledge sharing
- A blameless mindset, technical curiosity, composure and a focus on user impact
- Ability to provide technical leadership, mentor others and advance collective practices
Benefits:
- Fully remote with one trip per quarter (Strasbourg or another city)
- Company events: one annual offsite and regular afterworks/social gatherings
- Telework allowance (€57.60)
- Meal vouchers (Ticket Restaurant) (€11.52 per voucher) and Swile card with its benefits
- Flexible hours under a fixed-hours agreement (including RTT)
- Linux laptop provided
- Budget contribution for additional equipment
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