Learning Administrator
Posted 2ds ago
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Job Description
Learning Administrator coordinating virtual and instructor-led training for GP Strategies, a global talent transformation provider. Managing course logistics, vendors, learner communications, and client service across EMEA time zones.
Responsibilities:
- Support annual training and learning schedules across client programs
- Schedule, publish, and administer learning events and course enrolments
- Coordinate trainers, guest speakers, venues, hotels, catering providers, print suppliers, and equipment vendors
- Prepare and issue joining instructions and learner communications
- Arrange travel and accommodation for facilitators and participants when required
- Respond to learner, client, and stakeholder inquiries via phone and email
- Monitor and achieve established Service Level Agreements (SLAs) and performance targets
- Maintain accurate records and administrative documentation
- Identify opportunities to improve processes and enhance service delivery
- Support internal teams, clients, and vendors across multiple regions and time zones
- Coordinate logistics for virtual and instructor-led training programs
- Maintain excellent client and stakeholder relationships
- Contribute to internal KPIs/SLAs and customer satisfaction targets
Requirements:
- Proficient written and spoken English
- Experience in an operations, administration, customer service, or coordination role
- Strong organizational and time management skills
- Excellent verbal and written communication abilities
- Good working knowledge of Microsoft Word and Excel
- Customer-focused mindset with strong attention to detail
- Ability to manage multiple priorities and work effectively under pressure
- Experience collaborating with cross-functional and virtual teams
- Strong problem-solving skills, resilience, and adaptability
- Comfortable working across different cultures and time zones
- Experience within the Learning & Development or Training industry preferred
- Knowledge of Learning Management Systems (LMS) preferred
- Advanced proficiency in Microsoft Office applications preferred
- Experience managing training logistics, events, or learning administration activities preferred
- Demonstrated ability to identify and implement process improvements preferred
- Ability to work the EMEA time zone, 9AM–5PM CET
Benefits:
- Growth and development opportunities
- Career progression pathways into Team Leader, Learning Consultant, Project Manager, and Programme Manager roles
- Opportunity to work within a global organization
- Collaborative and innovative work culture
- Equal Opportunity Employer


















