Legal, Medical Records Retrieval Specialist
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Job Description
Legal Records Specialist working remotely on end-to-end medical records retrieval. Collaborating with healthcare providers and improving processes in a fully remote environment.
Responsibilities:
- Manage end-to-end record retrieval for assigned customers and providers.
- Build, standardize, and continuously improve playbooks for high-volume hospitals, billing groups, and provider networks.
- Ensure accuracy and compliance — clean ROIs, affidavits, billing records, and complete document sets with zero rework.
- Identify workflow improvements and collaborate with engineering and product teams to help automate repetitive steps.
- Share learnings with teammates, standardize best practices, and raise quality standards.
Requirements:
- Significant prior experience in legal record retrieval, with a deep understanding of the retrieval process, providers, and records.
- Strong work ethic and ownership mindset — pride in doing things right.
- Excellent communication skills — comfortable calling provider offices and following up until the job is done.
- Organized and detail-oriented — able to manage multiple requests without errors.
- Tech-savvy — quick to learn new tools and workflows.
- Team player who cares about improving processes, not just checking boxes.
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