Licensed Service Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Licensed Service Agent providing excellent service for insurance inquiries at Simply Business. Handling customer service inquiries and ensuring a great customer experience.
Responsibilities:
- Handle customer service inquiries via inbound and outbound calls, direct email, and ZenDesk Customer Service software.
- Resolve and assist customer issues effectively while delivering a positive customer experience.
- Process policy cancellations & rewrites as appropriate.
- Quote and process policy renewals.
- Send Certificates of Insurance & policy documents as requested.
- Use relevant systems to update information on customer accounts.
- Ensure a smooth process is followed regarding payment of premiums and the issue of documentation.
- Effectively manage call backs and follow ups.
- Identify opportunities to improve customer service processes and enhance the customer experience.
Requirements:
- A proven track record of meeting or exceeding service level targets.
- The ability to clearly explain our insurance products to customers and handle different questions and objections.
- Excellent communication and customer service skills—you can adapt your style to engage with different customers.
- Strong attention to detail.
- The ability to use multiple computer systems at once.
- A Property & Casualty Producer license.
- At least one year of experience in commercial insurance customer service or a similar complex insurance environment.
Benefits:
- Group plan for medical, dental, vision, and prescription drug coverage.
- Short term disability, long term disability, and life insurance coverage.
- Participation in the Company’s bonus program.
- Participation in 401(k) plan with a 5% employer match.
- Commuter benefits to help cut down on parking and public transit costs.
- 25 days of vacation time plus 10 sick days and 10 company holidays.
- A genuine investment in your learning and development.
- Regular team outings and volunteer opportunities.
- An awesome office space.
- A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives.
Similar Jobs
Land Agent
Land Agent managing surface land acquisition and stakeholder engagement for BRITT RADIUS. Handling documentation, consultations, and maintaining relationships in land acquisition processes.
Senior Service Desk Agent
Service Desk Agent providing 2nd Level support handling customer requests and IT operational difficulties. Requires technical knowledge and at least 5 years' experience in IT service delivery.
Towing and Roadside Agent
Join Global Pacific Support as an Agent for Towing and Roadside Assistance. Coordinate timely roadside support and ensure efficient service for customers in need of assistance.
Participant Services Agent
Participant Services Agent at PCS Retirement handling client account inquiries and ensuring compliance. Working in a high-volume call center to maintain client accounts and provide excellent customer service.
Enrolled Agent
Enrolled Agent analyzing complex financial data and developing tax resolution strategies for Tax Relief Advocates. Work directly with clients and the IRS to secure positive financial outcomes.
Crew Accommodations Agent
Customer Service Operations position assisting with day-to-day activities and reporting. Supporting customer needs and handling service requests within a global payment technology company.
Electrical Qualification Agent
Electrical Qualification Agent responsible for inspecting and ensuring compliance in electrical installations. The role requires extensive travel and collaboration across teams for safety and operational excellence.
Digital Workflow Agent
Digital Workflow Agent for Aspen Dental providing virtual support and coaching on 3Shape Trios scanning workflows. Ensuring efficient processes and troubleshooting technical issues.
Agent Concierge Representative
Guide aspiring insurance agents through their state licensing process at Globe Life. Maintain communication and support during exam preparation in a remote role.
Medical Science Liaison, Gastroenterology
Agent de liaison médicoscientifique pour AbbVie, soutenant les experts en gastroentérologie. Établir des relations scientifiques et fournir des informations clés.
Licensed Healthcare Agent – Medicare Only
Licensed Healthcare Agent delivering solutions for Medicare Health Plans to clients while working remotely. Responsible for outbound calls and client support.
VA Accredited Agent
Represent Veterans applying for VA Disability Compensation, handling claims and appeals for the Department of Veterans Affairs. Analyze records, prepare appeals, and evaluate claims.
No more related jobs available.