Manager, Agent Architecture
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Job Description
Manager leading Agent Architects building enterprise AI customer-service agents at Parloa. Coaching teams while personally guiding customer implementations and quality standards.
Responsibilities:
- Build and lead the Agent Architect team
- Hire, coach, set goals, and own the quality of AI Agents shipped by the team
- Participate significantly in live customer engagements
- Run weekly 1:1s, performance reviews, and career conversations
- Build development plans and set ramp expectations for new hires
- Coach Agent Architects on prompt engineering, conversation design, and customer-facing judgment
- Set team goals and OKRs aligned with Professional Services priorities
- Manage capacity and workload across concurrent engagements
- Surface resourcing tradeoffs and represent Agent Architecture to Sales, Product, Engineering, customers, and partners
- Guide customers through AI Agent implementations from strategic advice and scoping through end-to-end delivery
- Serve as escalation point when agent performance degrades
- Define and enforce agent quality standards through reviews
- Document best practices and turn recurring field problems into structured Product feedback
Requirements:
- Experience leading people as a formal manager, team lead, or through sustained mentorship with ownership of a group's growth and output
- First-time managers with a strong coaching track record are welcome
- 3+ years of conversation design and AI agent development experience
- Track record of building scalable solution architecture and conversational experiences grounded in real user needs
- Advanced prompt engineering skills
- Experience integrating REST APIs
- Experience working with Javascript
- Strong project and stakeholder management skills
- Significant experience working with enterprise customers, including escalated or high-pressure situations
- Sound judgment on capacity and prioritization
Benefits:
- Equal opportunities for all qualified applicants
- GDPR and ISO 27001 compliance environment
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