Manager, Customer Analytics & Insights
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Job Description
Customer analytics manager translating customer data into strategic insights for Signet Jewelers, the world’s largest diamond jewelry retailer. Leading analysis, Tableau reporting, data storytelling, and team development.
Responsibilities:
- Contribute to the development of a best-in-class Customer Analytics & Insights program
- Align analytics work with marketing, brand, and overall growth goals
- Develop recommendations based on customer performance data
- Partner with brands and analytics peers to provide actionable insights from multiple datasets
- Execute strategic and tactical analyses using tool-based analytics and coding languages
- Produce visualizations and communicate customer insights throughout the organization
- Manage team deliverables, coach and develop talent, and provide strategic and technical direction
- Lead organization, execution, and storytelling of strategic analysis projects
- Manage resources for analysis deliverables while contributing to analysis directly
- Align reporting deliverables with brand goals and strategic priorities
- Build and maintain recurring Tableau reports and dashboards for customer KPIs and engagement metrics
- Translate data findings into actionable summaries and presentations for brand stakeholders
- Coach and mentor teams in creating compelling connections and insights
- Perform data quality checks and document data sources, reporting logic, and definitions
- Track projects and provide clear updates to leaders and teams
- Share learnings and customer insights across brand families
Requirements:
- Bachelor’s degree in relevant field or equivalent work experience
- Bachelor’s degree or 5+ years of customer analytics experience
- 3+ years experience in data analytics, coding languages, and data wrangling tools
- Primary knowledge of the CJA data model, customer transaction dataset, and clickstream (digital) data
- Experience with SQL, SAS, Python, Alteryx, and AWS
- Experience with Tableau and data visualization
- Ability to translate data into actionable insights
- Ability to create compelling visualizations and data storytelling via PowerPoint or other deliverable mediums
- Strong verbal and written presentation skills, including presenting to senior leadership teams
- Ability to take initiative and ownership to move projects forward
- Team-oriented mindset with ability to give direction and collaborate across internal teams
- Creative problem-solving skills
- Commitment to building strong relationships
- Ability to manage time effectively and balance multiple tasks
Benefits:
- People-first company culture
- Diversity, inclusion and equity initiatives
- Career development opportunities
- Coaching and talent development opportunities
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