Regional Delivery Manager
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Job Description
Regional delivery manager overseeing 3PL carriers, delivery routes, and store performance for Bob’s Discount Furniture. Driving logistics efficiency, customer satisfaction, and regional operational results.
Responsibilities:
- Oversee a portfolio of Third-Party Logistics Carriers (3PLs) while supporting assigned market stores across the region
- Drive operational excellence, customer satisfaction, and financial performance
- Oversee up to 100 daily delivery routes and ensure successful delivery of up to 1,250 customer orders daily
- Partner with internal stakeholders and 3PL providers to drive service excellence, cost savings, and routing efficiencies
- Monitor and improve regional performance in sales, delivery success, and customer satisfaction
- Collaborate with departments including Store Operations, DC Operations, and Inventory Control
- Identify improvement areas, analyze data, and implement impactful process changes
- Enhance depot and store delivery performance through carrier performance management, depot audits, and customer experience initiatives
- Lead strategic projects, including depot openings/closures and store delivery support
- Conduct weekly carrier meetings and regular site inspections
- Manage 3PL depot managers and regional delivery teams indirectly
- Provide strategic leadership across the region
- Travel nationally up to 50% and work Tuesday through Saturday, with occasional Monday work due to volume needs
Requirements:
- Bachelor’s degree in Business, Logistics, or related field; or equivalent combination of education and experience
- 5+ years in transportation logistics management
- 5+ years of successful multi-unit retail or delivery operations experience
- Strong data analysis and communication skills
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
- Demonstrated ability to inspire and lead cross-functional teams and external partners
- Proven record of mentoring, developing, and retaining high-performance teams
- Skilled in holding team members and carriers accountable to KPIs and standards
- Ability to empower others while maintaining oversight of delivery outcomes
- Track record of driving strategic initiatives to measurable success
- Uses judgment to make timely, effective decisions in high-pressure environments
- Adept at root cause analysis and developing long-term solutions
- Strong written/verbal communication across all organizational levels
- Experienced in managing difficult carrier and team conversations constructively
- Familiar with logistics technology (SAP / EWM), Microsoft Office Suite, and delivery tracking systems (DispatchTrack)
- Skilled in managing $400M+ in delivered sales and analyzing key logistics metrics
- Proven success improving logistics workflows and reducing delivery-related costs
- Ability to implement regional strategies aligned with broader company goals
- Able to sit, walk, stand, bend, kneel, reach, twist, push, pull, climb, balance, crouch, and lift/move up to 50 lbs without assistance
- Move objects up to 100lbs with or without reasonable accommodations
- Stand or sit for extended periods to perform job functions
Benefits:
- Bonus target
- Equal employment opportunity
- Accessibility assistance during the application process
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