Manager, Enterprise Sales Engineering
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Manager leading enterprise sales engineering for Sparklight, a broadband communications provider. Guiding technical teams, complex network solutions, sales enablement, and customer outcomes.
Responsibilities:
- Lead, coach, and develop a team of SMB Sales Engineers
- Establish expectations, performance objectives, and individual development plans
- Manage workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care
- Recruit and onboard Sales Engineering associates as staffing needs evolve
- Remain involved in customer opportunities, technical presentations, and escalated sales-support requests
- Oversee technical sales support for enterprise, commercial, multi-location, and complex customer opportunities
- Establish Sales Engineering engagement standards, workflows, and service-level expectations
- Lead technical discovery, solution architecture, proposal development, product demonstrations, RFP responses, and customer presentations
- Participate in executive-level and technical discussions with customers, technology leaders, consultants, and strategic partners
- Support Sales throughout the customer lifecycle from discovery and solution design through implementation planning and handoff
- Identify expansion and upsell opportunities within existing customer environments
- Develop and deliver technical training and sales-enablement resources
- Support product launches and seller readiness
- Establish feedback loops across Sales, Sales Engineering, Product, Operations, Engineering, Customer Care, and Project Management
- Provide technical leadership across Sparklight’s Enterprise product portfolio
- Review solution designs, configurations, diagrams, scopes of work, and implementation requirements
- Support technical responses to RFPs, RFIs, and formal customer solicitations
- Evaluate competitive offerings and communicate technical and operational differentiators
- Establish and track Sales Engineering performance measures
- Monitor workload, engagement volume, and support trends across the three-person team
- Use sales and operational data to identify product adoption, revenue growth, and efficiency opportunities
- Ensure accurate documentation of customer engagements, recommendations, and team activities
- Report team performance, channel needs, product feedback, and growth opportunities to leadership
- Support annual planning, budgeting, goal setting, and resource allocation for the SMB Sales Engineering function
Requirements:
- Five or more years of experience in telecommunications, broadband, networking, information technology, technical sales, solution architecture, or Sales Engineering
- Three or more years of leadership, supervisory, team-lead, or associate-development experience
- Experience supporting enterprise, commercial, multi-location, or technically complex customer environments
- Demonstrated success leading technical teams that influence sales performance and customer outcomes
- Advanced understanding of broadband and fiber technologies, including DOCSIS, PON, FTTx, Dedicated Internet Access, and Carrier Ethernet
- Strong knowledge of LAN/WAN, BGP, VLANs, VPNs, MPLS, SD-WAN, DHCP, DNS, IP addressing, Wi-Fi, cybersecurity, and network redundancy
- Experience with managed routers, firewalls, switching, wireless networking, endpoint security, hosted voice, unified communications, SIP, IPTV, and business continuity solutions
- Ability to lead technical discovery, solution architecture, product demonstrations, executive presentations, and RFP responses
- Ability to review technical designs, network diagrams, scopes of work, and implementation plans
- Experience developing and delivering technical training and sales-enablement content
- Ability to translate complex technologies into clear business outcomes
- Ability to lead across organizational boundaries and influence teams without direct authority
- Strong analytical and organizational skills to manage competing priorities in a fast-paced, geographically dispersed environment
- Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Telecommunications, Business, or a related field—or equivalent professional experience
- Relevant certifications such as Cisco CCNA or CCNP, CompTIA Network+, Meraki certifications, MEF 3.0, or comparable credentials are preferred
- Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams
- Experience with Salesforce, ServiceNow, CRM, case-management, reporting, network-mapping, and sales-support platforms is preferred
- Ability to travel as required for team meetings, customer engagements, training, and company events
Benefits:
- Medical, dental, and vision plans—start when you start!
- Life insurance for associates, spouses, and children
- Paid time off, including vacation, holidays, and personal or sick days
- 401(k)—100% company match beginning on the first day of employment, up to 5% of eligible compensation
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement of up to $5,250 beginning in the first year
- Annual community support for organizations across the United States
- Associate recognition and awards programs
- Advancement opportunities
- Collaborative work environment
Similar Jobs
Sales Engineering Expert
Sales engineering expert defining criteria and scoring technical sales work for Mercor’s AI research partners. Evaluating demos, RFPs, integrations, proofs of concept, and product fit.
Senior Sales Engineer – Major Accounts
Senior Sales Engineer designing broadband and cloud solutions for Calix, whose Calix One platform helps CSPs simplify operations and grow. Advising major accounts and supporting technical sales across North America.
Desenvolvedor de Negócios Pré-Vendas
Profissional de pré-vendas na Sodexo, empresa de serviços de qualidade de vida, realizando prospecção e qualificação de leads. Gerenciando pipeline, CRM e oportunidades comerciais no Brasil.
ISG Sales Engineer
Lenovo Solutions Sales Engineer promoting AI, converged, hyper-converged, and software-defined data-center solutions. Driving consultative sales and digital transformation across North American enterprise accounts.
Senior Sales Engineer
Senior Sales Engineer helping China enterprises adopt Hammerspace’s unified data platform. Translating storage, cloud, and distributed systems expertise into customer solutions and technical sales wins.
Sales Engineer II
Sales Engineer supporting Sparklight broadband connectivity and telephony solutions for small and medium-sized businesses. Providing technical discovery, demonstrations, configurations, training, and sales enablement across customer-facing teams.
Manager, SMB Sales Engineering
Managing SMB Sales Engineers for Cable One, a broadband communications provider. Leading technical sales support, enablement, and solution expertise across connectivity, networking, and cybersecurity products.
Sales Engineer II – Fluid System Analysis Software
Sales Engineer advocating PIPE FLOW fluid-flow simulation and piping design software for U.S. manufacturers. Delivering technical demos, proposals, and consultative solutions that improve system efficiency.
Sales Engineer I – CAD
Sales Engineer showcasing TENADO CAD software for Revalize, which provides AI-forward CPQ, PLM, and design solutions to manufacturing businesses. Supporting consultative sales through demos, technical guidance, and ROI-focused proposals.
Sales Engineer, Thermal Industry
Sales Engineer managing thermal-materials customers and prospects in China. Driving business development, commercial strategy, technical support, and profitability across assigned markets.
Senior Sales Engineer
Senior Sales Engineer designing AtData platform solutions for Experian, a global data and technology company. Leading technical presales, integrations, demos, and client handoffs through implementation.
Sales Engineer – Public Sector
Public Sector Sales Engineer architecting Zendesk’s AI-powered customer experience solutions for government agencies. Leading technical discovery, pilots, integrations, and ROI-driven sales engagements.
Sales Engineer/Solution Architect
Sales Engineer designing AI solutions and rapid demos for Trase, an enterprise AI deployment and optimization platform. Bridging customers, Sales, Product, and Engineering to accelerate technical evaluations and delivery handoffs.
Manager, Sales Engineering
Sales Engineering Manager coaching teams and supporting enterprise SaaS sales for U.S. banks and credit unions. Improving deal execution, pipeline coverage, and Sales Engineer development.
Sales Engineer
Sales Engineer promoting Pandrol rail infrastructure products across the USA. Supporting customer development, technical evaluations, quotations, CRM opportunities, and pre- and post-sales support.
Pre-Sales Solutions Architect
Pre-Sales Solutions Architect at Blackwall working remotely across Europe. Supporting Sales with technical knowledge and integrating cybersecurity solutions for clients.
Sales Engineer – Enterprise
Sales Engineer providing technical expertise for enterprise customers primarily in New Zealand and Australia, focusing on sustainable agriculture solutions with Halter.
Solutions and Systems Architect, AI Specialist – Google Cloud Platform
Solution Architect specializing in AI on Google Cloud Platform at Rox Partner consulting firm. Leading data and AI architecture initiatives in a rapidly growing company.
Sales Engineer III
Senior Solutions Sales Engineer at Quest Software providing technical sales cycle support for data and database solutions. Collaborating with clients to identify challenges and aligning solutions to address them.
Sales Engineer
Sales Engineer supporting EXFO's Sales and Account Team in promoting testing equipment in the network service provider market. Engaging in customer training and competitive intelligence.