Sales Engineer
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Job Description
Sales Engineer supporting Mashgin’s AI-powered checkout kiosks through technical discovery, integrations, pilots, and deployments. Troubleshooting customer systems and translating field needs into scalable product improvements.
Responsibilities:
- Partner with Sales and existing account teams to understand customer workflows, technical requirements, infrastructure, and expansion opportunities
- Lead technical discovery, product demonstrations, solution walkthroughs, and feasibility discussions with operational and IT stakeholders
- Identify technical dependencies, limitations, and potential blockers; recommend configurations or alternatives
- Design and validate customer workflows involving Mashgin hardware, software, cloud services, and third-party platforms
- Coordinate integration requirements and testing for payments, POS, loyalty, stored value, campus dining, and other enterprise systems
- Serve as a technical point of contact for pilots, complex implementations, account expansions, and new capabilities
- Coordinate technical validation and readiness checks with customers, deployment teams, Support, and third-party providers
- Identify and help resolve technical blockers before go-live; participate in onsite testing or customer visits when needed
- Investigate high-impact configuration, connectivity, and integration issues beyond standard support procedures
- Use logs, diagnostics, API testing, and issue reproduction to distinguish operational issues, defects, and enhancement requests
- Coordinate escalations with Support, Product, Engineering, and partners; communicate findings, workarounds, and next steps
- Translate customer needs and field observations into actionable technical requirements and product feedback
- Help prioritize technical dependencies and communicate feasibility, tradeoffs, and customer impact across teams
- Create and maintain integration guides, testing procedures, troubleshooting notes, and reusable implementation documentation
- Share technical knowledge with internal teams and contribute to scalable Sales Engineering processes
Requirements:
- Experience in Sales Engineering, Solutions Engineering, systems integration, customer-facing technical support, or a related role
- Strong analytical troubleshooting skills and ability to independently investigate unfamiliar technologies
- Working knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and firewalls
- Experience with APIs, web services, or third-party software integrations
- Clear written and verbal communication with technical and nontechnical stakeholders
- Ability to coordinate multiple initiatives across teams and adapt to changing priorities
- Willingness to travel for customer meetings, pilots, events, or onsite technical validation as needed
- Experience with payment terminals, gateways, POS, loyalty, or stored-value integrations
- Familiarity with REST APIs, JSON, HTTP, authentication, and tools such as Postman
- Experience with Linux, command-line diagnostics, logs, or scripting (Python/Bash)
- Experience in retail, hospitality, foodservice, sports and entertainment, healthcare, or higher education technology
- Experience working with enterprise customers and multiple external technology providers
Benefits:
- Growth opportunities toward strategic integrations, technical mentorship, Senior Sales Engineer, Solutions Engineer, or Sales Engineering leadership responsibilities
- Advancement does not require transitioning into account management
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