Senior Product Designer
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Job Description
Senior Product Designer shaping College Board’s digital onboarding and activation experiences. Leading research, strategy, responsive product design, and accessibility for institutions, educators, and learners.
Responsibilities:
- Facilitate product discovery and shape design strategy for onboarding and activation experiences
- Guide solutions from concept through delivery
- Design experiences welcoming institutions, educators, and learners to College Board digital products
- Conduct and synthesize generative, formative, and evaluative research
- Lead user interviews, usability testing, surveys, workshops, and co-creation sessions
- Analyze activation funnels, drop-off points, support-ticket data, and operational metrics
- Influence prioritization and roadmapping by connecting user needs with business goals
- Create user flows, sitemaps, wireframes, prototypes, and high-fidelity UI designs
- Partner with product and engineering teams on continuous discovery and implementation
- Apply and contribute to design systems
- Write and test plain-language onboarding content, instructions, and error messages
- Conduct usability and A/B testing
- Perform accessibility audits
- Design responsive, mobile-first experiences and mobile apps
- Experiment with generative AI for ideation, prototyping, and onboarding guidance
- Use Figma, Miro, and Dovetail to design and document work
- Collaborate with product managers, engineers, researchers, leadership, identity and platform partners, and stakeholders
- Participate in standups, sprint planning, design reviews, critiques, and QA cycles
- Translate design decisions into implementation specifications, including edge cases and error and empty states
- Present ideas, research findings, and designs
- Contribute to design tools, systems, templates, documentation, and design education
- Mentor junior designers and peers
- Participate in hiring and new-hire onboarding activities
Requirements:
- Portfolio of work included in the application, with examples of leading design research initiatives; applications without a portfolio link will not be considered
- Bachelor’s degree in a related field and/or equivalent years of work experience
- 3–7 years of experience in product or service design
- Experience designing complex, content-rich websites and applications
- Strong skills creating and communicating user flows, wireframes, prototypes, and high-fidelity UI designs
- Proficiency in design thinking and human-centered methodologies
- Experience with onboarding, first-run, setup, or account/identity experiences, or ability to clarify complex, multi-step flows
- Fluency in Figma, Miro, and Dovetail
- Experience with generative and evaluative research methods
- Facilitation skills for workshops and co-creation sessions
- Understanding of design systems, responsive design, and accessibility standards
- Experience designing for web and native mobile platforms
- Ability to discuss technical constraints and collaborate with engineers
- Commitment to inclusive, ethical, and user-centered design
- Ability to write and test content using plain language principles
- Excellent collaboration and communication skills
- Experience influencing without formal authority using data and evidence
- Curiosity, adaptability, self-motivation, and continuous learning
- Willingness to experiment with emerging tools and generative AI
- Ability to travel at least 3–5 times per year to College Board offices or for College Board business
- Authorization to work in the United States
- Passion for expanding educational and career opportunities and mission-driven work
- Clear and concise written and verbal communication skills
- Learner’s mindset and commitment to growth
- Drive for impact and excellence
- Collaborative and empathetic approach
Benefits:
- Health, dental, and vision insurance
- Generous paid time off
- Paid parental leave
- Fertility benefits
- Pet insurance
- Tuition assistance
- Retirement benefits
- Annual bonuses for exceptional performance
- Salary growth through market increases
- Merit raises and promotions based on increased scope of responsibility
- Fully remote option for candidates near College Board offices, with hybrid option available (Tuesday and Wednesday in office)
- Professional learning and development through continuous learning
- Opportunities to learn, innovate and thrive
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