Manager, Payment Operations
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Job Description
Manager of Payment Operations at Point C leading payment-related operational processes and cross-functional collaboration. Focusing on accuracy, scalability, and efficiency in payment execution.
Responsibilities:
- Own end-to-end payment operations, including check run processing and register management across multiple platforms
- Lead daily workflows to ensure accuracy, timeliness, and compliance; establish and monitor KPIs and SLAs
- Manage vendor relationships (e.g., ECHO) for file transmissions and EOB template creation/modification; troubleshoot vendor file failures
- Monitor revenue generation and EOB timing and reporting
- Partner with IT on incident response and system issues
- Drive automation and efficiency initiatives; support dashboard and reporting development
- Partner with Finance on funding requests, registers, and reporting
- Support TPA acquisition integrations
- Maintain controls, quality standards, workflow testing, and validation
- Lead SOP development, process standardization, and team training
Requirements:
- 5+ years of experience in payment operations or healthcare administration
- 3+ years of leadership experience with cross-functional collaboration
- Background in claims management
- Strong analytical, problem-solving, and communication skills
- Experience with ECHO Health payment systems, VBA, HEALTHpac and QuickLink preferred
Benefits:
- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
- Paid time off (PTO) and disability leave
- Employee Assistance Program (EAP)
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