Manager, Site Reliability Engineering
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Job Description
Manager of Site Reliability Engineering leading infrastructure and engineering excellence initiatives at Jellyvision. Elevating SRE organization and driving technology optimization for healthcare benefits technology.
Responsibilities:
- Directly manage a team of onshore and offshore software engineers
- Lead and elevate our existing SRE team to world-class performance standards, advancing career development and technical excellence
- Optimize and mature our established SRE practices, enhancing SLO/SLI frameworks, error budget management, and incident response effectiveness
- Strengthen our culture of reliability and observability, driving higher standards for continuous improvement across all engineering teams
- Refine existing on-call processes, escalation procedures, and post-incident reviews to accelerate learning and prevent recurring issues
- Drive an AI-first agenda, leveraging AI tooling to address key pain points and improve speed to market
- Partner with Product and Engineering leadership to help deliver the core product technology roadmap, balancing feature delivery with reliability and scalability requirements
- Drive strategic decisions on technology consolidation and simplification to reduce operational overhead and costs
- Lead technology platform evaluations and migrations that align with business objectives and cost optimization goals
- Implement comprehensive monitoring, alerting, and observability solutions across all systems
- Establish reliability engineering practices, load testing, and capacity planning
- Drive automation initiatives that reduce manual toil and improve system reliability
- Create and maintain disaster recovery and business continuity plans
- Work closely with Platform & Infrastructure, Product Development, and Security teams to ensure aligned priorities
- Collaborate with Finance and Operations teams on cost optimization and resource planning initiatives
- Present technical strategies and progress to executive leadership
Requirements:
- 6+ years of software engineering experience with 2+ years in SRE, DevOps, or infrastructure leadership roles
- Proven experience building and scaling SRE teams at high-growth technology companies
- Deep expertise in cloud platforms (AWS, GCP, Azure), containerization (Kubernetes, Docker), and Infrastructure as Code
- Strong background in distributed systems, microservices architecture, and database technologies
- Experience with monitoring and observability tools (Dynatrace, DataDog, New Relic, etc.)
- Experience with AI automation and Workflow optimization tools
- Demonstrated success leading engineering teams composed of FTEs and offshore contractors
- Track record of driving significant cost reductions through technology optimization and consolidation
- Experience managing complex technical roadmaps with competing priorities and resource constraints
- Strong analytical skills with the ability to make data-driven decisions on technology investments
- Excellent written and verbal communication skills with the ability to present to executive audiences
- Experience translating technical concepts into business impact and ROI metrics
- Proven ability to influence cross-functional teams and drive consensus on technical decisions.
Benefits:
- Check out our benefits here!
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