Manager, SMB Sales Engineering
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Job Description
Managing SMB Sales Engineers for Cable One, a broadband communications provider. Leading technical sales support, enablement, and solution expertise across connectivity, networking, and cybersecurity products.
Responsibilities:
- Lead, coach, and develop a team of SMB Sales Engineers
- Establish performance objectives, development plans, coaching sessions, reviews, and technical assessments
- Manage workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care
- Recruit and onboard Sales Engineering associates
- Participate in customer opportunities, technical presentations, and escalated sales-support requests
- Oversee technical sales support, customer discovery, solution design, technical consultation, and product demonstrations
- Lead discovery calls and presentations with business owners and operators
- Support complex or escalated SMB opportunities
- Develop and deliver technical training and sales-enablement resources
- Develop repeatable solutions for common SMB customer segments
- Support product launches and prepare customer-facing teams to position new services
- Establish feedback loops among Sales, Customer Care, Sales Engineering, Product, and Operations
- Provide technical leadership across the SMB product portfolio
- Identify product, process, and support gaps affecting the SMB customer experience
- Partner with Product, Operations, Engineering, Customer Care, and Project Management to improve solution delivery and customer satisfaction
- Establish and track performance measures for Sales Engineering engagement, response time, sales influence, service attachment, associate readiness, and customer outcomes
- Monitor workload, engagement volume, and support trends across the three-person Sales Engineering team
- Use sales and operational data to identify product adoption, revenue growth, and efficiency opportunities
- Develop repeatable technical-support workflows
- Ensure accurate documentation of customer engagements, solution recommendations, and team activities
- Report team performance, channel needs, product feedback, and growth opportunities to leadership
- Support annual planning, budgeting, goal setting, and resource allocation for the SMB Sales Engineering function
Requirements:
- Five or more years of experience in telecommunications, broadband, networking, information technology, technical sales, or Sales Engineering
- Two or more years of leadership, supervisory, team-lead, or associate-development experience
- Experience supporting small and medium-sized businesses or high-volume sales channels
- Strong understanding of DOCSIS, fiber, PON, FTTx, and 5G/LTE connectivity
- Working knowledge of LAN/WAN, Wi-Fi, VLANs, VPNs, SD-WAN, DHCP, DNS, IP addressing, cybersecurity, and cellular failover
- Familiarity with managed routers, managed firewalls, switching, wireless networking, endpoint security, hosted voice, unified communications, SIP, IPTV, and business continuity solutions
- Ability to lead technical discovery, solution design, product demonstrations, and customer presentations
- Experience developing and delivering technical training and sales-enablement content
- Ability to translate complex technical concepts into clear business outcomes
- Strong coaching, communication, presentation, and relationship-building skills
- Ability to lead across organizational boundaries and influence teams without direct authority
- Strong organizational and analytical skills, with ability to manage competing priorities
- Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Telecommunications, Business, or related field—or equivalent professional experience
- Relevant certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, MEF, or comparable credentials are preferred
- Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams
- Experience with CRM, case-management, reporting, and sales-support platforms is preferred
- Ability to travel as required for team meetings, training, customer engagements, and company events
- Successful background, drug screening, and reference checks required before hire
Benefits:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
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