Manager, Transaction Management
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Job Description
Transaction Management Manager overseeing acquisition and disposition closings for a national home-buying company. Leading coordinators, resolving complex deal issues, and managing high-volume transaction operations.
Responsibilities:
- Manage acquisition and disposition transactions from contract ratification through settlement
- Supervise, train, and performance-manage Transaction Coordinators / Settlement Processors
- Establish, track, and manage KPIs for all team members
- Hire, supervise, train, and mentor Transaction Coordinators
- Develop and update policies and procedures, including video and written training documents
- Ensure policies and procedures are followed
- Personally manage a transaction portfolio while reviewing team work for accuracy and timelines
- Review contracts, addenda, and HUD / Closing Disclosure statements
- Request loans for new acquisitions and coordinate with lenders
- Manage construction loan draw requests with the Construction team
- Oversee property listings, including professional photography and virtual staging
- Ensure listing quality, accuracy, and completeness across MLS and other platforms
- Maintain accurate CRM records for all transactions
- Serve as escalation point for transaction issues with title companies, lenders, and other parties
- Resolve complex issues involving title defects, surveys, utilities, seller challenges, and other complications
- Coordinate with Sales and Construction teams for smooth handoffs and timely closings
- Assist with market expansion, title company relationships, and third-party brokers
- Maintain customer service for buyers, sellers, and partners
- Assist with hiring and managing third-party property managers for the rental portfolio
Requirements:
- 2+ years of people management experience in settlement, title, or transaction management
- 5+ years of real estate transaction experience
- Proven experience managing high-volume acquisitions and dispositions
- Highly assertive and comfortable holding internal teams and external partners accountable
- Strong work ethic and ownership mindset
- Ability to independently resolve complex real estate transaction issues
- Customer-focused mindset
- Bachelor’s degree required
- Proficient with Microsoft Office and CRM systems
- Ability to thrive in a fast-paced environment
- Availability may include evenings and weekends as needed
Benefits:
- Competitive pay
- Great benefits
- Casual dress
- Team events
- Work hard/play hard environment
- Fully remote work
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