Marketing Workflow Manager, Creative
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Job Description
Marketing Workflow Manager organizing H&R Block’s creative intake, prioritization, approvals, and delivery. Supporting tax-season marketing across broadcast, digital, social, retail, and offices.
Responsibilities:
- Manage incoming requests for the Creative function
- Validate that briefs are complete, well scoped, and tied to an approved campaign, initiative, or program
- Confirm audience, message, deliverable list, channel specifications, and required dates before work enters the queue
- Return incomplete requests to requesters
- Track work through concepting, design, copy, and production
- Route assets through brand, legal, and compliance review and drive approvals to closure
- Manage handoffs to media, lifecycle, and digital teams for trafficking and deployment
- Monitor progress against timelines and escalate blockers early
- Maintain the work queue and priority order
- Flag misaligned, duplicated, or low-priority requests and conflicts
- Facilitate tradeoff conversations with GTM Strategy, Marketing Program Managers, and Creative leadership
- Track capacity and utilization across design, copy, production, and agency partners
- Provide visibility into bandwidth to inform resourcing and sequencing decisions
- Communicate timelines, expectations, and status to requesters and leadership
- Surface recurring bottlenecks and process gaps and recommend improvements
Requirements:
- Bachelor's degree in Marketing, Business, Communications, Project Management, or a related field, or equivalent work experience
- 5+ years of experience in workflow management, traffic management, project management, marketing operations, or a related field
- Experience managing creative production workflow, including review, approval, and asset delivery across multiple channels
- Experience managing intake, prioritization, and throughput for a marketing, creative, or media function
- Ability to build and hold timelines with multiple dependencies and fixed deadlines
- Experience using a work management or workflow platform such as Workfront, Wrike, Asana, or Jira
- Ability to facilitate tradeoffs, renegotiate scope, and drive alignment without direct authority
- Experience tracking team capacity and utilization and translating it into resourcing recommendations
- Strong attention to detail and comfort managing a high volume of concurrent work
- Clear verbal and written communication with stakeholders at every level
- Ability to identify risks and blockers early and escalate with a recommended path forward
- Comfort operating in a fast-paced environment with seasonal peaks in demand
Benefits:
- Competitive pay
- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Incentive compensation or short-term incentive plans may provide additional earnings
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