Marketplace Consultant
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Job Description
Customer Success Manager for JoomPulse, fostering client relationships and enhancing user satisfaction. Driving product adoption and retention in e-commerce analytics.
Responsibilities:
- Develop and maintain strong client relationships, ensuring alignment with customer needs
- Serve as the primary point of contact for customer inquiries and ensure timely resolution of issues
- Create detailed reports, analyses, and recommendations based on JoomPulse data for our customers
- Lead regular meetings with customers and conduct ongoing product training sessions
- Drive growth through upsell and cross-sell opportunities while continuously improving NPS and success KPIs
- Manage end-to-end customer onboarding and the technical adoption of our data tools
Requirements:
- Proven experience working with sellers, brands, or stores on marketplaces as a consultant or analyst
- Advanced knowledge of key e-commerce metrics and marketplace specifics for merchants and brands
- Demonstrated ability to turn raw data and charts into structured business logic and clear narratives
- AI-friendly mindset with practical experience using AI tools for task automation
- Proven track record conducting in-depth product, design, and problem interviews
- Hands-on experience with customer retention and nurturing relationships with enterprise clients
- Minimum intermediate level of English; fluent in Portuguese
- Preferably experience working with analytical tools similar to JoomPulse
Benefits:
- Competitive compensation: fixed monthly fee paid under a service contract (PJ/PF), with the possibility to transition to CLT employment later
- Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities
- Growth opportunities: potential for long-term collaboration and transition to full-time employment based on mutual fit and business needs
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