Medical Office Administrator, Full-Time, Evenings & Weekends
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Job Description
Medical Office Administrator ensuring day-to-day clinical support for healthcare practitioners at Felix. Collaborating closely with medical directors and patient support teams in a fully remote role.
Responsibilities:
- Support healthcare practitioners with day-to-day clinical administration, including document management, scheduling, and audio/video consultation coordination.
- Own file management: consolidate, update, and maintain electronic records, including labs and referrals.
- Track lab requisitions end-to-end — ensuring results and documentation are received in full, following up with labs and patients when outstanding.
- Serve as a liaison between pharmacy and healthcare practitioner communications.
- Respond to patient inquiries and support patient care pathways in collaboration with the broader care and support teams.
- Handle inbound faxes, voicemails, and other communications from external stakeholders.
- Assist practitioners with editing and managing medical and insurance forms.
- Perform data entry and administrative tasks in support of lab management processes.
- Help maintain clinical documentation and keep training materials up to date.
- Contribute to QI/QA initiatives.
- Act as a personal health information delegate, upholding strict patient confidentiality at all times.
Requirements:
- Must be located in Canada and legally permitted to work in Canada.
- Must be available Monday, Tuesday, Wednesday, Saturday & Sunday, 3:00 PM–11:00 PM EST (40 hours/week), with flexibility as needed.
- Completed a medical office administration program or equivalent education in a related field.
- Minimum 2 years of experience in a medical office or clinical support role.
- Experience with an EMR and comfort learning new software systems quickly.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Able to work independently in a remote environment while staying closely connected to the team.
- Fluent in English; bilingual in French is an asset.
- Must have a suitable remote workspace where patient privacy can be maintained.
- Experience in virtual care and/or customer service is an asset.
Benefits:
- Full medical, dental, and vision benefits
- Maternity/paternity leave policy
- 3 weeks vacation
- Stock option grant
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