Medical Scribes Team Lead
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Job Description
Medical Scribes Team Lead overseeing healthcare documentation operations at ISTA Solutions, an outsourcing/offshoring company. Managing workflows, quality, coaching, reporting, and live medical scribing.
Responsibilities:
- Plan daily workflow and assignments
- Monitor productivity and 40-chart target
- Manage coverage, pending tasks, and workload
- Audit scribe documentation for accuracy and completeness
- Track quality trends and provide weekly reports
- Conduct coaching and performance reviews
- Create improvement plans and apply feedback
- Prepare weekly production and issue reports
- Provide leadership updates
- Train and onboard new scribes
- Provide ongoing support, feedback, and escalation
- Convert transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
- Type out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
- Collaborate with team members and other departments to improve overall customer experience
Requirements:
- Must be a graduate of any medical course
- With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account
- Must have 2 years of Medical Scribes experience (Live Scribing)
- With experience in ECW
- Averaging 50-60 WPM
- Excellent verbal and written English skills
- Amenable working night shift
Benefits:
- Competitive salary and benefits
- Health Insurance with free dependents
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
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