Team Lead, Contract Care Coordination
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Job Description
Team Lead supervising clinical care coordination for Centerstone’s military behavioral health services. Managing staff, compliance, referrals, audits, and provider outreach.
Responsibilities:
- Supervise the day-to-day work of the Clinical Care Coordination team
- Hold regular supervision and lead team meetings
- Oversee referral triage, case conferencing, documentation review, training compliance, and productivity management
- Provide coaching, mentorship, and professional development opportunities to staff
- Monitor care coordination performance metrics
- Complete monthly audits and submit timely internal reports to the Program Manager
- Maintain accurate and timely case status tracking for assigned referrals
- Assist with hiring, onboarding, and training of new clinical care coordinators and operational support team members
- Perform clinical care coordination services, including managing caseload coverage, as needed
- Support manager requests and departmental processes, including phone lines and day-to-day operational tasks
- Assist with external provider consultation and coordination, including reviewing and processing service continuations
- Serve as a point of contact for routine outreach inquiries related to services and referrals
Requirements:
- Master’s degree in Social Work, Psychology or related field required
- Bachelor’s degree with at least 3 years of leadership experience may be considered
- Supervisory experience required
- Military affiliation required
- Candidates must be a current or former service member, spouse or family member of an active-duty service member or veteran, or a Gold Star spouse or family member
- Minimum of two years’ experience providing behavioral health or social services within the military community required
- Proficiency in Microsoft Office 365 Applications, CRM Platforms, Zoom, basic Exploratory Data Analysis & Descriptive Statistics, and Adobe
- Ability to communicate effectively via written, verbal, in person and virtual methods
- Ability to set and meet simultaneous short- and long-term goals
- Ability to catalyze change effectively in a team setting
Benefits:
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
- Fully Remote
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