Mental Health Support Counselor
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Job Description
Mental Health Support Counselor providing short-term, confidential mental health support for Optimizers’ remote workforce. Managing emotional well-being and workplace challenges within a multicultural environment.
Responsibilities:
- Provide individual, confidential counseling sessions focused on stress management, burnout prevention, adjustment concerns, emotional regulation, and workplace-related mental health challenges
- Conduct mental health screenings and stress assessments to identify risk factors and appropriate support pathways
- Deliver crisis intervention and immediate emotional support, following internal escalation, safety, and referral protocols
- Facilitate group support sessions, wellness workshops, and mental health education initiatives tailored to a remote workforce
- Support proactive well-being initiatives that promote resilience, psychological safety, and sustained performance
- Collaborate with external licensed mental health providers, clinics, or emergency services for referrals when cases fall outside internal scope
- Maintain accurate, timely, and confidential documentation of sessions in accordance with ethical standards and data privacy laws
- Partner with HR and leadership to provide non-identifying insights on workforce mental health trends, risks, and preventive strategies
Requirements:
- Master’s degree in Psychology, Counseling, Guidance & Counseling, or a related field
- Active PRC license as a Registered Psychologist, Licensed Guidance Counselor, or equivalent
- Minimum 2-3 years of professional counseling or mental health support experience
- Demonstrated experience working with a remote workforce, distributed teams, or multicultural populations, where cultural sensitivity and virtual engagement are critical
- Strong counseling, listening, and emotional assessment skills
- High ethical standards, discretion, and professionalism
- Excellent verbal and written communication skills in English and Filipino
- Ability to work independently in a remote environment while collaborating cross-functionally
- Comfort using telehealth platforms, secure communication tools, and digital documentation systems
Benefits:
- Fully functional work-from-home setup
- Quiet, private workspace suitable for confidential counseling sessions
- Reliable primary internet connection with backup internet and essential equipment
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