Metering Technician
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Job Description
Metering Technician collecting water meter readings and resolving customer billing queries for Severn Trent Water. Conducting outdoor field work across specified Shropshire postcodes and handling customer escalations.
Responsibilities:
- Join Severn Trent Water’s Field Team as a Metering Technician
- Gather meter readings
- Investigate customers’ billing queries
- Speak confidently with customers and guide them when technical issues arise
- Review and discuss work carried out by contract partners
- Challenge the quality and effectiveness of contract-partner work where required
- Manage jobs through to completion
- Share learnings with the team
- Handle customer escalations and complaints
- Work out on site in communities and in all weather conditions
- Work set shifts: Monday, Wednesday and Friday 8:00–16:00; Tuesday and Thursday 8:00–15:45
Requirements:
- Full UK Driving License is required
- Strong interpersonal, negotiating and influencing skills
- Ability to think objectively to plan, prioritise and resolve work effectively
- Ability to work in a demanding target-driven environment as part of a remote-based team
- Confidence to review and discuss work carried out by contract partners and challenge quality and effectiveness where required
- Ability to manage jobs through to completion
- Ability to share learnings with the team
- Ability to deal with customer escalations and complaints
- Proactive attitude and willingness to work out on site most of the time
- Comfortable working outdoors in all weather conditions
- Ability to adapt quickly to difficult situations
- Customer-facing experience is a plus
Benefits:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
- Set shifts and no weekends
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