National Production Manager – Market Expansion
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Job Description
National Production Manager leading new market launches and training production teams for Jacuzzi Bath Remodel. Ensuring operational readiness and high-performing customer-focused operations.
Responsibilities:
- Serve as the primary boots-on-the-ground lead for all new market openings, physically present at each location to drive setup and launch execution.
- Oversee office and warehouse buildout, ensuring each facility is operationally ready -- properly equipped, organized, and compliant with Jacuzzi Bath Remodel standards -- prior to launch.
- Recruit, onboard, and train new production staff including; Installers, Installation Managers, Warehouse Supervisors and Production Managers, ensuring all team members are certified and field-ready before the market launch.
- Own the end-to-end launch timeline and budget for each market; identify and escalate risks proactively to senior leadership.
- Coordinate with cross-functional teams (Sales, Marketing, Operations, Supply Chain, IT, HR, Finance) to ensure all systems, inventory, and support structures are in place at launch.
- Develop and maintain a standardized market launch playbook that codifies the setup process -- from site selection through first installation -- and continuously improves it based on field learnings.
- Establish post-launch reporting on operational readiness, production performance, and quality metrics for executive visibility.
- Deliver comprehensive onboarding and ongoing training programs specifically for Production Managers and Installation Managers in all markets.
- Train Production Managers and Installation Managers on project scheduling -- including job sequencing, crew coordination, and timeline management.
- Provide hands-on training on CRM (Salesforce) navigation, including pipeline management, job status updates, customer notes, and reporting, ensuring consistent platform adoption across all markets.
- Develop and deliver customer interaction training, equipping Production Managers and Installation Managers with the communication skills, professionalism standards, and escalation protocols needed to deliver an exceptional customer experience.
- Partner with Operations leadership to develop and continuously refine standard operating procedures, ensuring training content reflects current best practices and business expectations.
- Assess field competency through ride-alongs, job site visits, and performance reviews; identify gaps and deliver targeted coaching to bring individuals to standard.
- Track training completion, certification status, and field performance metrics; report findings to senior leadership and adjust programs to address recurring gaps.
Requirements:
- Bachelor's degree in Operations Management, Business Administration, or related field preferred
- 5+ years of progressive leadership experience in Operations Management, Production Management, Market Expansion, training or a related role.
- Demonstrated experience managing complex, cross-functional projects from planning through execution.
- Strong verbal and written communication skills; ability to present effectively to field teams and executive audiences.
- Comfortable with extensive travel within the united states; up to 75% depending on business needs.
- Experience in home improvement, home services, or a similarly structured installation/field-operations business.
- Familiarity with Salesforce CRM and LMS platforms.
Benefits:
- Paid time off (PTO)
- 401(k) with matching program
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account
- Life insurance
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